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Jerry has successfully installed Windows 10 version 1809 (October 2018 Update) on all of his computers but one
Question, my computer inventory consists of 3 lap tops, and 2 desktops. I have been able to install version 1809 in all of them except my main desktop. It has plenty of ram with 12 GB and a huge 2 terabyte HD. When I go to Windows update it will not give me the option to install it like all the others? All the other computers installed with no problems. It took a while though. LOL. It's an HP desk top. Thanx.. Jerry.

Our answer
Hi Jerry. First, thanks so much for your very generous support of our endeavors. We both appreciate it.

What happens when you go to https://www.microsoft.com/en-us/software-download/windows10? Do you see this?



If you see that and you click on "Update now",  it should download the Windows 10 Update assistant. Once that is downloaded, you can run it to update the computer you downloaded it to. If you click on "Download tool now" you'll have option of creating an installation USB flash drive (or DVD) as well as the option to upgrade now.

Please let me know what you see when you go to https://www.microsoft.com/en-us/software-download/windows10  . If you don't see the Update now or the Download tool now button, you can always download the tool on a different PC and then create an installation USB flash drive (you must have an 8 GB or larger flash drive ready) and use the flash drive to upgrade the reluctant PC. All you have to do is insert the installation USB into the computer that won't update, use Windows Explorer to browse to Setup.exe on the USB flash drive and run it. Choose the option to upgrade from the installation choices.

We're here to help. Let us know if you need more help.
----
Jerry wrote back: "Your idea worked like a dream. All installed. Took all morning , but it's done. Thanx to you both. Jerry."

Sandy wants to make a contact list in the "new" Gmail
I so hate the new Gmail. How the heck do I make a contact list. I can't upload a screen shot for you. There is no where on the left had side with all of the options there that there is a contacts option. No drop down boxes to find one. I've been through everything and there is just not a place I can click on contacts and make a contact. Ugh!

Our answer
Hi Sandy. The "contacts" icon is on the right. Just click the "9" dots (cube icon) and you will see a drop down menu. You should be able to see the Contacts icon right away, or you may have to click "more" to see it.

Here is a screenshot for you Sandy:



Hope this helps you!

Nora has three questions
I have three questions for you.

1. I sometimes see this pop up. "Catalyst Control Center: Host Application has stopped working" What does that mean?

2. Another pop up "this page wants to install a service handler. Allow mail.google.com to open all email links? " Three choices - allow, deny, ignore. I have it on ignore. What is that and what is the best thing to do?

3. Is it good or bad to have "Hardware Acceleration" enabled in Chrome?

Sorry for the long and probably stupid questions but I am curious and I know you have the answers! Thanks for all your help TC. Regards. Nora

Our answer
Hi Nora. There are no such things as stupid questions except the ones you don't ask. I'll try to answer your questions for you:

1. I sometimes see this pop up. "Catalyst Control Center: Host Application has stopped working" What does that mean?

Catalyst Control Center allows and provides a means for you to change your graphics settings. It's usually associated with AMD processors and AMD Radeon graphics cards. I personally never adjust my graphic settings and I'm not sure how many people actually do.

My computer has Intel graphics and I've only opened the graphics control program on this PC once in 3 years and that was just out of curiosity. If you never change your graphic settings, you should just let it be unless the pop up appears all the time and becomes annoying. You can re-install Catalyst Control Center, or you can try to update your graphics (display) drivers, or if you are not having any problems with your computer's display, you don't have to do anything at all..

2. "this page wants to install a service handler. Allow mail.google.com to open all email links? "

Simply put, this is Gmail's way of asking you if you want to make Gmail to be your default mail program for opening "Mailto" links in emails and web pages. Your choice.

3. Is it good or bad to have "Hardware Acceleration" enabled in Chrome?

Hardware acceleration allows for more efficient processing of specialized graphics - usually 3D graphics. Hardware acceleration uses specialized hardware on the graphics card (the GPU) rather than using the main CPU to process the specialized graphics. It's more efficient and faster to use hardware acceleration. Most "experts" say you hardware acceleration should always be enabled where possible because it results in better performance of whatever application is using it.

I hope this helps you, Nora.

----
Nora wrote back: "Thanks TC for your very informative and quick reply. I appreciate you taking the time to answer my questions. I know I can count on you to always be there to keep us seniors informed. I love technology and am so curious about all of it and sometimes get lost in all the geek speak but you and EB make it so easy to learn... Regards, Nora"

Jack's spell checking stopped working in Chrome
Good Morning &Happy Monday. If my memory serves me correctly...some time ago you said Google Chrome has a built in spell checker. It was working fine for me, but a week or so ago it disappeared. Is there a way to get it back where ever it may be. "Thank You" for all your help thru the years with Premium Issues and daily up dates. I especially appreciate the way you explain things so even a non-geek like me can understand. Again "Thank You"...keep up the good work & take good care of each other...Jack

Our answer
Hi Jack. Thanks so much. Since turning on Spell Checker in settings didn't work for you, then it seems to me you have something installed on your computer that is superseding the built-in spell check in Chrome- for instance a browser extension. Or it could be that your Chrome browser is corrupted and needs to be repaired.

You can try repairing Chrome; just follow the simple instructions on this page.

If that does not work then you'll need to figure out what you installed on your system that is blocking the spell check in chrome - I would guess some kind of spell checking application or extension, but just a guess.

Let me know if you need more help.

Jack wrote back: "Thank you for your help! Repaired Chrome as per your instructions. Back in business. When talking computers with friends I always mention the two of you. They ask if you are really good. My answer is always the same...I simply say "You are the best...bar none." Some you have helped are of the same opinion. Stay healthy & happy & warm. Jack."

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SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!

Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

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What Happens When You Reset a Windows 10 Computer?
Windows 10 (all versions)

If your Windows 10 computer is running poorly and the number of major problems begins to mount - we sometimes recommend that you do a Windows 10 Reset. We have written tutorials on how to do a Windows 10 Reset; you can read those here.

But some of you have asked for a more thorough explanation; you want to know what happens when you do a Windows 10 Reset. In this article we're going to explain what the two types of Windows 10 Reset do.

When you reset Windows 10, the reset operation will remove Windows 10 and reinstall it. Many times reinstalling Windows solves a myriad of problems especially problems that evolve from Windows file system corruption, damage caused my malware, registry corruption and other serious Windows problems.

There are two main ways to reset Windows 10. The first allows you to reset your computer and keep all your personal files. The second removes everything and reinstalls Windows. This option always has a secondary option to wipe the hard drive and remove all traces of data and reinstall Windows - which is a great option if you want to sell or give away your computer.

1. Windows 10 Reset: Keep my files

When your computer is running poorly and the number of problems keep increasing, this is the best and easiest option. Windows 10 Reset - Keep my files does the following:

-- Saves your personal files (pictures, documents, music, etc.)
-- Removes programs and apps you've installed
-- Removes your personalized settings
-- Removes the current Windows installation
-- Reinstalls Windows 10 and puts your personal files and folders back where they were.
-- Windows leaves a list of programs and apps that were removed on your hard drive for reference after the Reset is complete.

After you do this type of Windows 10 Reset the only programs that will be installed on your computer are the programs that come with Windows 10. If your computer came with Windows 10 you may find that any applications your computer manufacturer installed will also be installed. You will need to reinstall any programs you had installed in the previous installation. However we suggest you install only the programs you really need.

After you reset your Windows 10 method this way, you user account will be the same as it was prior to the reset.

2. Windows 10 Reset: Remove everything

-- Removes Windows 10
-- Removes all your personal files and folders.
-- Removes all programs and apps you installed.
-- Removes all changes you made to settings
-- Removes all apps preinstalled by the manufacturer
-- Reinstalls Windows 10

Once this type of reset it done, you'll need to set up a new user account and start over, so it's similar to setting up a new computer.

We hope this helps you understand how Windows 10 Reset works and what it does.

Be a Text CTRL Freak!
Windows 7, Windows 8.1, Windows 10 (all versions)

This tip will work in any email program like Thunderbird,  and with most web mail applications like Gmail and Outlook.com. It also works in word processors such as Microsoft Word and many others. These text tips also work in WordPad which comes pre-installed with every version of Windows.

You want to make a sentence or word bolded, just highlight the word or sentence and press CTRL + B. See?

If you want to underline a sentence or word just highlight the sentence or word you want to underline and press CTRL + U. See?

If you want to italicize a word or sentence, just highlight the word or sentence and press CTRL+ i ... See?

If you want to make a word or sentence bold and italic and underline, just highlight and press CTRL+B, CTRL+ i and CTRL+U. SEE?

If you want to indent a sentence, just click CTRL+M .

If you want to make a hyperlink (a link to a web site) highlight the word or phrase and press CTRL+K. When you press CTRL+K a dialog will appear, type or paste the web site address (URL) into the address field, and viola! You have a link to a web site.  See?

And if you want to create a new document press CTRL+N.

There are many more tricks like this. CTRL+C copies the selected text. CNTL+V pastes the copied text. If you accidently make a change or delete something you didn't mean to change or delete, if you press CTRL+Z right away, it will undo or redo whatever you've done.

On February 20, 2019, Microsoft introduced a new Office app available to all Windows 10 users. It replaces the current “My Office” app that comes pre-installed with Windows 10. You can read the official Office App announcement in this Microsoft blog post. 

The new Office App is a lot more useful than the old "My Office" app for those who are already using Microsoft Office. It is also great for to those who don’t have either Microsoft Office installed  or a Office 365 subscription. For those who do have a 365 subscription or MS Office installed, the new Office App functions as a hub for launching Office programs and opening recent Office documents. For those who don’t have Office installed or a 365 subscription, the Office App makes it easy to access the free web versions of Office programs.

The new Office App will come preinstalled with newer versions of Windows 10. Those who don’t want to wait can download the Office App here.

The new Office App is great for those looking for a free replacement for Microsoft office; you don’t need a Office 365 subscription or have Microsoft Office installed to use it.

The new Office app makes it easy for those who don’t have MS Office or an Office 365 subscription to access the free online versions of Office programs such as MS Word, PowerPoint, Excel, etc. right from the desktop. Most people don't even know that free online versions of these Office programs exist as Microsoft hasn’t done a very good job of promoting them.  With the new Office app, all of the free online Office applications will be available right from Windows desktop.

Above: The new Office App for Windows 10.



Windows 7 “End-of-Life” Date is January 14, 2020
Windows 7

Microsoft has set January 14, 2020 as the end of extended support (the end of extended support means the same thing as “End of Life”) for Windows 7.

According to “LifeWire” ….

“…Though Microsoft says it will support Windows 7 until January 14, 2020… it was already starting to block older machines, such as those using Pentium III, in June 2018. It can block support for any machine it wants at any time, so Windows 7 users should be prepared for that eventuality...”

If You Are Using Windows 7:  After its “end of life,” you can continue to use Windows 7,  but you do so at your own risk. After January 14, 2020, Microsoft will no longer issue any further updates or security patches for Windows 7. That means newly discovered exploits, threats and vulnerabilities in Windows 7 may be developed and compromise Windows 7 systems – even if good security software is in place. In short, after Windows 7 “end of Life”, Windows 7 systems will become increasingly vulnerable as time passes.

Also, as we’ve seen in the past with Windows Vista and Windows XP, software vendors stop updating software – or stop making software – for unsupported operating systems. Over time those who continue to use Windows 7, will find it harder and harder to find new and/or updated software for it.

As we saw with Windows Vista and Windows XP – antivirus software vendors were among the first to stop making software for unsupported operating systems.

Why? Because good security software partly relies on Microsoft providing patches for major exploits, threats, and vulnerabilities as they are discovered. After January 14, 2020, Microsoft will no longer be releasing security patches or updates for Windows 7. This makes it increasingly difficult for security software vendors to completely provide effective protection.

If you are still using Windows 7, you still have plenty of time to make a decision.  And as of today, Windows 7 users can still have the option to upgrade to Windows 10 free of charge. See this page.

In most cases, Windows 7 users should not have any problems upgrading to Windows 10 should they choose to do so. However, upgrading an older Windows 7 computer with older, and possibly outdated hardware, may not be possible. If those using Windows 7 PCs with incompatible or outdated software try to upgrade, the upgrade will fail, the update will be reversed and the computer will revert back to Windows 7.

Late addition: Microsoft will be offering businesses using Windows 7 Professional or Windows 7 Enterprise an option to extend support for Windows 7 for an additional 2 to 4 years. This will be a monthly subscription service - and it won't be free, however how much it will cost has not yet been announce. There are no options for home users to extend support - even if the home user is using Windows 7 Professional.

Want more computer tips & tricks?

Make Text Larger and Easier to Read

How to Use Task Manager to Find Resource-Hungry Programs and Processes

We have thousands of Windows tips, tricks and more on our InfoAve web site. Come see for yourself! 

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The Internet Archive: Wayback Machine

Do you remember Rocky & Bullwinkle? If you do then you’ll remember the “Wayback Machine”. That was one of my favorite parts of the Rocky & Bullwinkle show – along with “Fractured Fairy Tales”.

If you’ve been on and around the Web for as long as we have, then you too have seen tremendous changes to the way the Web looks and works. Back in the mid-90’s when we first laid eyes on the Internet, it was a far different place than it is today. Back then if someone asked what you did last night and you said “I surfed the web” – you were labeled a geek, a kook, or worse. The Internet was and oddity. And back then I don’t think even Darcy & I, who both loved the Internet the minute we first as we laid eyes on it, ever thought it would develop into what is has today. The Internet grew from and oddity to a necessity in less than twenty-five years.

For those of you, like us, who sometimes find themselves longing for the good old days of the web, there’s a website that can transport you back in time – back to the days when the web was a simpler place – a place where almost everything was free and the term “web designer” was used to describe spiders – the kind with eight legs.

Let’s go back 15 years and look at Cloudeight Stationery. Back in those days, our site was ranked in the top 1000 most popular sites. Here is what Cloudeight Stationery looked like on June 2, 2004.



If you go back farther than that you’ll get the “Netscape version” of our site no matter what browser you use. Back in those days, only Internet Explorer rendered our site and stationery correctly – but that was OK then, over 95% of everyone using Windows and browsing the Internet used Internet Explorer – there was no Firefox or Chrome.

How about Microsoft in 1998?

Or Amazon in 1999?

How about Yahoo in 1999?

And one of my favorite sites of all time – unfortunately long gone from the Web: DaveCentral.com – The first thing I’d do every morning is get up, go to DaveCentral  and download all the new freeware he recommended for the day. Darcy used to laugh at the stuff I’d put on my computer. I ran into problems being so aggressive and installing new programs so prolifically, but I also discovered some really great programs by trying all of Dave’s recommendations. RIP DaveCentral!



Do have favorite sites that have faded away or sites that you once loved that have changed for the worse? Are you just curious about what the Web used to look like way back when?

Our site pick today The Internet Archive: Wayback Machine has over 360 BILLION web pages archived and ready for your perusal.

Are you ready to hop in the Internet  time machine and go back to another place and time? If you are, click here to visit The Internet Archive:Wayback Machine.

Have fun!





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If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.25.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

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Thoughts on Printers

It’s Saturday. It’s a day I use to catch up on things. Today, I’m going to set up a new printer.

The other day, I ordered a printer (free delivery) to replace a 2-year-old printer that says it has ink, but prints illegible things. It’s my 6th or 7th printer. I’ve had so many, I have lost count. Oh, don’t worry, I don’t have 6 or 7 printers sitting around my house waiting for me to issue the print command – I only have one printer.

Let me back up. I had no working printers at all, until UPS delivered my new printer yesterday – and hopefully when I get it set up today, I’ll have one that works.

The printer I was using (an HP by-the-way) was two-years old. I replaced the ink in it twice, but it was haunted. It was haunted right from the start. My travails started on Wednesday, I needed to print out a bank statement to see why the bank showed I had $61.26 less than what I showed I had – I hate it when that happens. Much to my chagrin when I punched the print button, my printer responded by printing 4 illegible pages that may as well have been Egyptian hieroglyphics.

Yep, I did all the usual stuff you’d guess I’d do. I ran the print-head alignment thing, I did all the “Troubleshooting” things, I ran the HP Doctor. And, of course, I checked the ink levels. The ink levels were low but not empty. I thought I’d try putting in new ink cartridges and see if that would fix things. I hopped in the car and drove to Wally World (Walmart).

Wally World just “modernized” our local store, which means they moved things around -didn’t add anything new or exciting. It took me ten minutes to figure out where they moved the printer ink section.

After sorting though hundreds of different brands and model numbers, I found the correct ink cartridges for my printer. What to my bloodshot eyes should appear..

Read the rest of this "rant" here.





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With our Cloudeight Computer Care, we'll fix your computer while you watch. You'll be getting the best computer repair service available, at the best price, from people you trust. Our Cloudeight Direct Computer Care single repair keys are a great deal. They are good until you use them.

For more information see our Cloudeight Direct Computer Care home page!








If you use a PIN to log in to Windows, don't forget your password.

Many people (including both of us) choose to log in to Windows 10 with a 4-digit PIN rather than a password. It's quicker and easier to type a 4-digit PIN than to type in a strong password. But if you use a PIN, it's important that you don't forget your password especially if you're using a PIN with a local account on Windows 10.

If you want to change your PIN you're going to need your Windows 10 password. If you reinstall Windows you'll (sometimes) need your password.

Those using Microsoft accounts can easily reset your password online. If you're using a local account you won't have that option.

Our advice: Even if you use a PIN to log into your computer, it's important that you do not forget your password.

If you don't know the difference between a local account and a Microsoft account see this Cloudeight article.

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Cloudeight Direct Computer Care: Single Keys or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and Outlook.com (Hotmail) web mail accounts as well as with your Internet provider's email. We'll set it up right for you. Our set up includes configuring up to 3 emails accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer 8.20: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's Windows all-in-one toolkit. Helps you keep your computer in tip-top shape and helps solve annoying Windows problems. Reg Organizer works great with Windows 10 too! Get more information about Reg Organizer (and get our special discount prices) here.

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SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!

Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year just $99!  Check out our SeniorPass offer right now!

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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.

Have a great weekend.

Darcy & TC
Cloudeight InfoAve Premium - Issue #803
Volume 16 Number 19
March 1, 2019

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