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Cloudeight InfoAve Premium Issue #812 Volume 16 Number 28 May 3, 2019 Dear Friends, Welcome to Cloudeight InfoAve Premium issue #812. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much! Help us by sharing us on your Facebook page! Do you use Facebook? If you have a Facebook page, please help us by sharing us on Facebook. You can help us by sharing one of our articles or pages. You can also help us by sharing over 4000 computer tips and tricks on our InfoAve web site at http://thundercloud.net/infoave/new/ or our Facebook page at https://facebook.com/cloud8internet. If you have used our products and services and are pleased, mention us on your Facebook page. Thanks so much for your help! Help us to keep on helping you! When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use. Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge. Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC. Please Help us keep up the good fight with a small gift. Interested in making an automatic monthly gift?
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Jaci doesn't need MS Office, just Microsoft Word Dear Thundercloud and Eightball. I don't need everything that Office offers. I do need the Word program. What site do I need to go to so I can download it to my computer? Is it free or does Microsoft charge for it? Free is better if I can get it. Thanking you! Jaci B. Our answer Hi Jaci. You can't just Word from MS Office. You can use the free version of Word online on https://www.office.com/ - you'll need a Microsoft account to use it (@hotmail.com, @outlook.com, @live.com, @msn.com). But you can't just download MS Word from the Microsoft Office suite. Keep in mind that if all you want to do is open Word documents, you can open Word documents with WordPad which is already on your Windows 10 computer. Just type WordPad in the taskbar search and press Enter. There are free office suites that have full word processors that can open, edit and create Word DOC and DOCX. One of the best is Open Office. It's free. You can read more at www.openoffice.org. Hope this helps you, Jaci. Ann got a mysterious support pop up Hi, Darcy & TC. Just a question about a System Support pop-up saying that windows was going to shut down this computer if I didn't call them immediately. I got it closed after several tries but want to see if you can come on and make sure nothing was hacked or if this is just one of those phishing emails. Our answer It sounds like a typical tech support scam from what you described. A tech support scam is an ad that pops up when you click something in an email or while you're browsing the web. You did the right thing by not calling the tech support number. However, these kinds of popups can also come from browser extensions and other PUPs, but without checking, we cannot be certain where this support scam popup is coming from. If you continue to see it then you may have installed a browser extension or freeware bundle that is initiating the scam tech support pop-up. You would then need to identify and remove the offending program or extension. If you continue to have problems with these pop-ups, never call the tech support number or you'll contacting scammers will try to get you to give them a credit card number. If your problems persist, we can check things over with our Cloudeight Direct Computer Care Service. We can make sure that nothing is installed on your computer that is causing these pop-ups and make sure your computer is clean and free from anything that shouldn't be there. Please let us know if we can be of assistance. Lizzi is worried she may have lost all her email I have purchased a repair key this evening, but I'm not sure you can help me. Yahoo Business Mail has just had a major revamp and my email is now a mess. I use Thunderbird and I'm afraid I've really messed things up. I've lost all the folders I had on Thunderbird. I just need help to get those back (have a backup) and straighten things out. Don't particularly care for IMAP because I don't like to leave anything on the server. I'm very used to POP3 mail. Can you help me? Our answer Hi Lizzi. IMAP leaves a copy on the server, and a copy in your Thunderbird email program - the emails are mirrored. If you have a computer crash, or if you get a new computer, all your mail will be there when you reinstall an email program such as Thunderbird. If you use POP3 mail, it is downloaded to and saved only on your computer, so it is easy to lose, If you have not been using IMAP, and you have been deleting your mail at the server by downloading it to Thunderbird, it could all be lost. POP3 is an old mail protocol that some ISPs no longer even offer. Best advice? Since Yahoo has had over 3 billion users accounts hacked, you should consider a Gmail account. We use it for both business and personal. If you prefer something other than Gmail, Outlook.com is a good alternative. We would be glad to take a look and see if your mail and your folders are recoverable. Just let us know.
Phyllis tells us that all of a sudden her computer is in black
and white
Cheryl wants to add a second Gmail account to her current Gmail
account
Leslie says task manager will not stay open... Help!
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Get help any time you need it! Five Ways to
Close Your Browser Quickly This tip is for those using Chrome, Edge, Internet Explorer, Firefox or Opera browsers. We had a someone ask us a question today about how to close a browser quickly when one encounters a scam advertisement or tech support scam pop-up. And that reminded me to remind everyone how to close a browser that has become unresponsive or when you click something malicious and suddenly you’re faced with a tech support scam popup or other malicious popup. 1. Use CTRL+F4 We’ll do the easiest one first. If you just want to close the current tab (the one you’re viewing), just press CTRL+F4. This is a quick and easy way to close the tab you’re viewing. This may come in handy if you can’t close the tab normally. 2. Use ALT+F4 If your browser is frozen or you have run into malicious scam popup, you may not be able to close the tab. In this case, while you’re browser is open and you’re looking at it (it’s in focus) try using the ALT+F4 keyboard shortcut. 3. Use Task Manager If neither of the above works for you, try opening Task Manager (CTRL+SHIFT+ESC) and look in the processes tab. You can right-click on any browser process and choose “End process”. Keep in mind there may be several processes running for the same browser. You need right-click on each and choose “End process”. 4. Use Taskkill Even easier is to use Taskkill. Open a command prompt: — On Windows 7, type CMD in the start
menu search and click on CMD when you see it appear at the top. At the prompt in the Command prompt window, type the following (remember these commands must be typed exactly as far as spacing goes – they are not case sensitive though).
To close all instances of Chrome type: Taskkill /im chrome.exe /f To close all instances of Firefox type: Taskkill /im firefox.exe /f To close all instances of Microsoft Edge type: Taskkill /im micosoftedge.exe /f To close all instances of Internet Explorer type: Taskkill /im iexplore.exe /f Keep in mind when you close your browser using ALT + F4 or Taskkill when you reopen your browser, most browsers will attempt to restore the tabs that were open when the browser was forced to close. If you’re trying to get away from a tech support scam or other malicious popup or advertisement, the last thing you want to do is let your browser restore the tabs that were open. If you allow that, you’re likely to find yourself caught in a never ending circle. So don’t allow your browser to restore the tabs that were open when you forced your browser to close. 5. Restart your computer Finally, you always have the option to restart your computer if you run into something bad on the internet. That will close all open programs. Again, remember, if you force your browser to close or you restart to get away from a problem you’ve run into on the Web, don’t allow your browser to recover the pages that were open when you forced the browser to close or restarted your computer to force the browser to close. Now you know what to do the next time you run into a tech support
scam popup that tells you your computer has 9 million viruses and if
you close the scam ad all your files will be erased – and telling you
to call 1-800-XXX-MMMM to fix your computer. You will know what
to do — right? File Explorer is the default file browser in Windows 10. Prior to Windows 8, we all knew it as Windows Explorer. Most of us use File Explorer every day. Here are some tips and tricks that you can use with File Explorer that you may not already know. Hide the RibbonIf you want File Explorer to look more like the old Windows Explorer, or if you want to see more files and folders in File Explorer, you can quickly hide (or show) the File Explorer Ribbon. Open the File Explorer and use the CTRL+F1 keyboard shortcut to show or hide the File Explorer ribbon. it’s just that easy!
Many people don’t know this, but you can use File Explorer to open a Website.
Try it right now! Open the File Explorer, press Ctrl+F3 to go to directly to the address bar and type Google.com, then press Enter. Keep in mind the site will open in your default browser. Rotate Pictures and Set Your Desktop Background With File ExplorerYou don’t need to open a picture file with your default image viewer or Photos app to rotate it. You can change a picture’s orientation right inside of the File Explorer. And, you can also set any photo as your Windows desktop background using Picture tools in the File Explorer. To rotate a picture, select it, click the Picture Tools tab. (Note: the Pictures Tools tab won’t appear unless you have chosen a picture file.) You can rotate it right or left. You can also set any picture as your desktop background. 4 Ways to Close File Explorer Almost everyone knows you can close File Explorer by clicking on the X in the top right corner. You can also close File Explorer or any active window by using the Alt+F4 shortcut. But not too many people know you can also close File Explorer by double-clicking on the folder icon at the very left edge of the File Explorer title bar. And if you’ve changed your File Explorer to open to "This PC" instead of "Quick Access" (you can learn how to do that here), you can close File Explorer by double-clicking on the PC icon at the far left of the title bar. And here’s a way to close File Explorer that very few people know. You can close File Explorer by using the Ctrl + w keyboard shortcut. Some Useful File Explorer ShortcutsHere are some less familiar shortcuts you can use in File Explorer Ctrl + Shift + N – create a new folder Ctrl + F3 – jump to the file path in the File Explorer address bar Alt + Enter – open file or folder properties Shift + Delete – permanently delete files Shift + F10 – open the context menu Windows 10 (all versions) While reading the Windows blog this morning, I came across this article posted on April 4, 2019, in which a Microsoft Windows vice president writes that Microsoft is going to offer more control to all Windows users when it comes to installing feature updates such as the May 2019 Update also known as Version 1903. According to Mike Fortin, Corporate Vice President, Windows, beginning with the May 2019 update, Windows users will have more control over when it is actually installed while Windows Update will continue to install monthly cumulative updates and patches automatically. Here’s what Mike Fortin writes on the Windows Blog post… Improving the Windows 10 update experience with control, quality and transparency According to the latest information we’ve found, it looks like the
May 2019 Update won’t be rolling out until late May. But that’s
unofficial. There is no official word from Microsoft about the
official release date of Windows 10 Version 1903 (May 2019) update as
yet. Windows 10 gives users many more ways to recover from computer disasters than any previous version of Windows. Windows 10 Reset, for instance, gives Windows 10 users the option to reinstall Windows without losing any personal files. Reset your computer using the Advanced Boot MenuIf your computer won’t boot into Windows, there’s a good chance you can boot to the Advanced Start Menu (learn how here) in Windows 10. Once you’ve booted to the Advanced Boot Menu you can click on “Troubleshoot” and reset your PC from there.
From the Troubleshoot menu, click on Reset this PC. Resetting your Windows 10 computer gives you a choice of keeping your personal files or removing everything and then reinstalling Windows 10. You’ll need to reinstall any programs that didn’t come with Windows. But Microsoft makes this easier by leaving a list of programs that were removed by the reset in a text file that is left on your desktop after the reset process has completed. Reset your computer using a Windows 10 USB or DVDIf you can’t boot to the Advanced Boot Menu, you can boot your computer using Windows 10 installation media – either DVD or USB flash drive. If you don’t already have a bootable Windows 10 USB or DVD, learn how to make Windows 10 installation media here. Once you’ve booted into Windows 10, you can get to “Reset this PC” from Settings > Update & Security > Recovery > “Reset this PC”. Read more about doing a Windows 10 Reset from the Windows 10 Settings menu here.
If your computer is running poorly and/or Windows 10 features seem to be missing, not working or slow to load, resetting Windows 10 will almost always help. Resetting Windows 10 will keep all your personal files, but you’ll have to reinstall all the programs you installed that didn’t come with Windows 10. Another option: Try a Windows 10 repair installation If you have Windows 10 installation media you have another repair option. And that option is to perform a Windows 10 repair installation. We explain how to do a Windows 10 repair install here.
But wait! Before you reset your PC or do a repair installation… read this! Before you resort to resetting or doing a repair installation of Windows 10, always try this tip first. 1. Type CMD in taskbar search. 2. When you see Command Prompt appear, right-click it and choose “Run as administrator”. 3. At the prompt type: SFC /SCANNOW and press Enter. (Note there is a space between SFC and the slash.)
SFC (System File Checker will take some time to run. It will tell you when it’s done. When it’s done, do not close the Command Prompt window. 4. When SFC is done, type the following at the prompt in the Command Prompt window: DISM /Online /Cleanup-image /RestoreHealth Be certain you copy and paste that command – or be very careful and type it exactly as shown – including the spaces. DISM stands for Deployment Image Servicing and Management. You can use DSIM /Online/ Cleanup-Image /RestoreHealth to scan the Windows image for component store corruption and perform repair operations automatically. It can take from 10 minutes to over an hour to run .. depending on the speed of your PC and how many errors are found. Running these two commands in this order can fix many Windows problems and the risk level is zero. If you’re having serious problems with Windows 10, the information in this
tip just might save you some money and time.
We have thousands of Windows tips, tricks and more on our
InfoAve web site. Come see for yourself!
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One of the questions we get asked most often is: “Can you tell me where to find a good free word processor?” We can. And not only can we recommend one, but we can also recommend three really good word processors. The three word processors we are going to recommend are stand-alone word processors that are not part of an office suite. So, if all you need is a good word processor, that’s all you’ll get. If you need to open or work with MS Word Doc and/or Docx files, or if you need to save your work in Word .doc or .docx format, you can download one of the many free “MS Office” alternatives such as Open Office, Libre Office, and others. These free office suites are great if you need some or all the functionality of the programs that come with an office suite. But what if you don’t or use Excel or PowerPoint or any of the other programs that come with MS Office or the free MS Office alternatives? What if all you really need is a good word Processor? One that can open Word documents and save files as Word documents that even your friends with Microsoft Office 2019 can read? How about a word processor that not only opens and saves documents in MS Word format but can also edit and save files in PDF format? So step right up, because today you’re in luck if you’re searching
for a good word processor. That’s right! Today we are featuring three
free word processors that don’t require you to download a lumbering
300 MB office suite just to get the word processor. And all of these
word processors open and save documents in several different formats
including MS Word. The venerable old WordPad isn’t the same WordPad you remember from Windows 95, 98, Windows XP or Windows Vista. Nope. It’s grown up to be quite a nice word processor that can open Microsoft Word .doc and .docx files as well as Open Office files, text files and more. And while it can’t save files in MS Word format, it can save files in RTF (rich text) format which can be opened in most any word processor – including MS Word. WordPad is already on your computer. To open it on Windows 7 or Windows 8, press Windows Key + R and type the word WRITE and press Enter. If you’re using Windows 10, just type WordPad in taskbar search and press Enter.
—————— AbleWord AbleWord is a free word processor and PDF reader/editor all in one. It’s easy to use, has a familiar interface, and plenty of features. AbleWord opens, creates and edits MS Word .docx and .doc files. AbleWord can also save Word documents as PDF and PDF documents as Word documents, so it’s also a free DOCX to PDF or DOC to PDF converter. Here’s some info from the developer:
Above: MS Word .docx file open for editing in AbleWord. AbleWord is free for home and business use. The download is small, and the installer is clean. Great program. You can read more about and/or Download AbleWord from here. —————- Jarte 6.2Jarte is a Windows word processor that can read and save your word processing gems in Word format in .doc or .docx format. You’ll need to install the Microsoft Office Compatibility Pack if you want to save in .docx format. But that’s no big deal because when you try to save a document as .docx, Jarte gives you a link to download it. Once you install it, reopen Jarte and you’re in business. Jarte has a lot of features; here are a few of them Fully compatible with Windows 7, Windows 8.1 and Windows 10. It works on both 32-bit and 64-bit computers. Tabbed interface to provide easy access to open documents Opens files with file extension RTF, file extension DOC, and file extension DOCX Fast startup Compact screen size Can be run directly from a pluggable USB flash drive High-quality spell checker with custom user dictionary And much more. And for those who have problems with their eyesight, Jarte offers this: "...Jarte has become a particularly popular word processor for the blind community due to its special screen reader mode. When Jarte detects the presence of a running screen reader program it starts in screen reader mode with an interface that is specifically designed to maximize accessibility via screen reader programs. An example of Jarte’s screen reader friendliness is its pop-up menu driven spell check feature which directs the screen reader to audibly spell out misspellings and spelling suggestions. Jarte Plus also provides an optional audible notice when it detects a misspelled word has just been typed. Jarte is committed to being a great word processor choice for the visually impaired..."
We first recommended Jarte back in 2011, 2013, 2017 and we’re recommending Jarte again here in 2019. Jarte has been updated regularly. It still one of our favorite free word processors. You can read more about and/or
download Jarte from here. You may not be rich and
powerful, but you can change the world. But you have to leave
something of yourself behind. It’s not hard and it’s something
everyone can do. I don’t want to seem morose, but I’ve been thinking a lot about how
the world will be when I’m not here anymore. I am sure the world will
go on without even taking notice of my demise – but that’s not exactly
what I’m talking about. What will I leave behind? Will I leave
something behind that would not have been if I had not have been? I see so many people saving money, accumulating wealth, saving for
retirement or to leave money to their children and grandchildren. But
is that all our lives are meant to be. Is that all we really want to
leave behind. Money was here before we were born, and it will certainly be around
for a long time after we’re gone. So leaving money behind is not
leaving something of ourselves behind. We didn’t really make it. I
want to leave something behind that wasn’t here when on the day I was
born; something that wouldn’t have been here if I had not been born. I certainly have not lived a perfect life and I’m sure some will be
glad to see me gone. That is how it is with many of us, I’m afraid.
But one thing I know for sure: I’m leaving a lot of things behind that
were not here the day I was born. Anyone who, like me, has children, grandchildren,
great-grandchildren…leave behind something that would have never been
here had we not been born. So if you have children, grandchildren,
great-grandchildren, you are leaving something behind. But that’s not really enough. While your children are part of you
and came from you, they don’t let others inside your head and your
heart so they can know you even though you’ve passed away. I have children and grandchildren and I love them all very much. I
will leave them behind when I die. So the world has been changed
because I was here. Billions of people change the world by having children, but very
few change the world by leaving a part of themselves behind...
Read
the rest of this essay here. Make a small donation
and help us help you! What's the first thing I should do if I
start to have problems with my computer? This will be, mercifully, one of the shortest
answers you'll ever see written by TC. The first thing you should do if you start
having computer problems is: Restart Your Computer. If that does not work, shut down your computer
- make sure it's powered off and no power lights are on. Wait five
minute. Turn your computer back on. That's it. You'd be surprised how many PC
problems that one or the other of these quick tips will fix. |