|
Cloudeight InfoAve Premium Issue #810 Volume 16 Number 26 April 19, 2019 Dear Friends, Welcome to Cloudeight InfoAve Premium issue #810. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much! Wishing all of you and your families a very Happy Easter! It's Eastertime and it's time to gather together with our families to celebrate Easter. This edition of InfoAve Premium is a review edition. It features some of the best of past editions of our InfoAve Premium newsletter. We publish a review edition on major holiday weekends so that we can take a break and enjoy time with our families and friends. We hope you enjoy the special review edition of Cloudeight InfoAve Premium. We'll be back next Friday with an all-new edition! May you and those you love enjoy a very blessed and Happy Easter! Help us by sharing us on your Facebook page! Do you use Facebook? If you have a Facebook page, please help us by sharing us on Facebook. You can help us by sharing one of our articles or pages. You can also help us by sharing over 4000 computer tips and tricks on our InfoAve web site at http://thundercloud.net/infoave/new/ or our Facebook page at https://facebook.com/cloud8internet. If you have used our products and services and are pleased, mention us on your Facebook page. Thanks so much for your help! It's springtime and it's time to get your computer ready for summer. With our new Spring Cleanup service, we'll make that EASY for you. We'll check your PC, clean it up, optimize it and get it ready for summer... Here's what we'll do for you:
Get
your Spring Cleanup today! Just $30 and only for a very limited time.
*Our Spring Cleanup Service does not include repairs. If repairs are needed, we'll give you a special price on our Cloudeight Direct Computer Care repair service.
Lindsay's browser is infected with a tech support scam popup Hi Darcy and TC. I keep getting a "your computer has been blocked virus" popup in Firefox. I have tried all the search suggest programs like Sophos, ADW, etc. and they advise my computer is clean. But still it continues. I can close it using task manager but it still pops up occasionally. It has me concerned just to know it's on my system... Ii suppose i could reinstall Windows 10, sometimes this appears the only way out with this computer. Here is a screenshot: Your comments would be appreciated. Thanks, Lindsay (from Oz) Our answer Hi Lindsay. No need to reinstall or reset Windows 10. What you have is a very common but very annoying tech support scam browser hijacker (advertisement). You're using Firefox, so here are some ideas for you: > 1. Click "History" on the toolbar at the top then click "Clear recent history" from the dropdown menu and choose "Everything" in the box next to "Time range to clear". 2. Click on Help on the toolbar then click "Troubleshooting" information. 3 . On the page that opens in the upper right, under "Give Firefox a tune up", click the "Refresh Firefox" button. Now, restart Firefox. If the above doesn't fix the problem, then the next solution is to uninstall & reinstall Firefox, but don't delete its data folders... this will keep your bookmarks and other settings intact when you reinstall Firefox. Let us know if this helps you. Lindsay wrote back: "Hi TC. I've carried out the latter [uninstall & reinstall] on receipt of your email and all going good at this juncture i.e. no hijacker. I take my hat off to you guys at Cloudeight, you do not give up until you succeed, as is the case you have solved for me. Thanks so much. Best wishes to all. Lindsay F. " Nick has problems with WinPatrol I started using WINPATROL now WINANTIRANSOM on your recommendation. I have had an ongoing problem the past couple of months with it and have tried on two separate occasions to get help with no response each time. I also noticed that you no longer have them listed as recommended software. should i be looking for an alternative? Thanks, Nick Our answer Hi Nick. We stopped recommending WinPatrol several years ago after our friend Bill P (the developer) sold out. Almost as soon as he sold the company we noticed that WinPatrol started changing. And we started getting complaints about issues with the program. WinPatrol went from being a really great program that did its job well, to a program that wants to be everything to everybody - and that's never a good philosophy. Because the program is doesn't work how it used to, we have not recommended WinPatrol for several years; we have never recommended WinAntiRansom. Our recommended security program, Emsisoft, is a world-class anti-virus, anti-malware, anti-ransomware and anti-PUPs security program. The only security software we use and recommend is Emsisoft; its all you need for protection and security. You can control startups nicely in Windows 10 with task manager, or a program like Reg Organizer ( http://thundercloud.net/ro ) which we have been using and recommending the past several years. Nick wrote back: "Thanks for getting back to me so promptly. I have both Emsisoft and Reg Organizer through you guys. I will dump WinPatrol. Nick" Harley wants to know why Emsisoft let him down I was hit by a scam by email, My files were locked and everything was downloaded to the hacker. I lost nearly everything on my computer. All my contacts, passwords and a lot of personal information. I had Cloudeight install Emsisoft and thought I was protected, however I opened an E-mail that loaded 697 viruses on my system. I contacted a company that was recommended by MICROSOFT and the tech deleted my old email address. I lost all of my contacts and other information. I took the system to a local technician, he saved what he could and removed more virus programs from my system, I lost a lot and am monitoring all bank accounts and credit cards as they were stolen and someone is going to try and use them. Hopefully I can catch any false transactions. Our answer Hi Harley. Unfortunately, you did something we have warned people about many times.. you saw an advertisement, disguised as a warning telling you that you had downloaded 697 viruses and you believed it. Then you called a number on your screen and let the scammers access your computer. If you gave these scammers your credit card or banking information, you need to call your credit card companies and/or bank(s), and ask for a charge back/refund and explain you were scammed. Then you ask them to change the account numbers immediately. Then you need to do a system restore to a couple of days before you were scammed. Here are some of the articles we have written about this. No antivirus or antimalware program will protect you from a fake ad from a tech support scam, and a program cannot stop you from falling for a fake ad and calling a phone number and then allowing a scammer access to your computer. These people have nothing to do with Microsoft and are a dime a dozen. http://www.thundercloud.net/infoave/new/microsoft-is-never-going-to-tell-you-that-your-computer-is-infected/ http://www.thundercloud.net/infoave/new/tech-support-scams-are-everywhere/ If you see an ad like this again, and you most likely will, click ALT + F4 to close the ad. If it is an aggressive ad that does not close when you press ALT + F4, shut your computer down using the power switch. We've also cautioned our readers dozens of times about clicking links in emails if you're not sure who sent the email. Clicking links in phishing or spam emails is another sure way to get scammed if your not careful. Emsisoft cannot protect you from willingly falling for tech support scams or from allowing scammers to connect to your computer with legitimate software like TeamViewer, if you have given them permission to connect. You will want to immediately reinstall Emsisoft so your computer is protected from malware, viruses, ransomware and other threats. Hope this helps!
Jean is getting a message that her Gmail account settings are
out of date.
Lee doesn't want the Windows keyboard showing when Windows 10
starts Dick has a problem opening "Settings" after a recent Windows 10
Update Steve wants to know about PC Matic Our answer As for why the other newsletter is pushing PC Matic, we don't know. We can assume money is the motivator as PC Matic offers 50% sales commissions. So, it's easy to see why some people who are motivated purely by money might be tempted to sell and promote PC Matic. PC Matic protects your computer using "whitelists" - everything that is not whitelisted is blocked. This puts the burden on the user to know which items to whitelist and which to block. This, in our opinion, confuses the average user who won't always know what is safe to whitelist. PC Magazine says: "...Whitelist-based antivirus also blocks valid programs. Many false positives in independent lab tests. Few results from testing labs. Full malware scan missed most samples..." Please read this article from the "Courier Journal" (Florence AL) and you'll get an honest assessment about PC Matic.We hope this answers your question, Steve. As for us, we'll keep
on recommending what we use on our own computers, and what we think is the
best security software available...Emsisoft.
With our
Windows 10 Transformation service, we will:
Save $10 and get your Windows 10 Transformation Service Key right now! 10 Simple Google Search Tips and Tricks You Can Use Google Search (Some tips work with Bing and other search engines)
Middle-click Trick If you have a mouse with a middle button or a scroll wheel, you have a middle-click option you may not have known about. With this tip we’re going to show you a middle-click trick we’re sure you’ll use often. For this example, we’re going to have you open Notepad, so go ahead open Notepad. If you’re using Windows 10 type Notepad in the taskbar search and click on Notepad (Desktop app) when it appears at the top. On any version of Windows, you can open Notepad this way:
When Notepad is open you’ll see its icon in the taskbar. Now middle-click the Notepad icon – you’ll see that it opens a brand new instance of Notepad. You can do this again and again (don’t get crazy) and each time you middle-click on its taskbar icon a new instance of Notepad will open. See?
You can see that I have 4 Notepad windows open, I’m working in window #1. By middle-clicking the Notepad icon on my taskbar, I can open as many new Notepad windows as I want. Geeky people call this opening new instances. Take your choice. If you think your mouse wheel is not a middle click button, try pressing down on it quickly – like you would your left and right mouse buttons. Most of you will find that your mouse’s scroll wheel doubles as middle mouse button. The mouse I’m using right now is a cheap $15 Walmart wireless mouse – and the wheel doubles as a middle mouse button on this cheap old mouse. This trick not only works for Notepad, but it works with many other programs as well. It
will work with any program that allows you to open multiple instances. If you have an
icon on your taskbar for Chrome, middle-click it – a brand new instance of
Chrome will open. Most of you have a File Explorer (Windows Explorer) icon on
your taskbar – if you middle-click it, a brand new File Explorer (Windows
Explorer) window opens. You do this with a lot of programs- but not all. Some
programs allow only one instance to run at a time. So if you need to run more
than one instance of a program, try the middle-click trick right now. It will
save you time. Enable Group Policy Editor in Windows 10 Home
Edition NOTE: This is an intermediate to advanced user tip. This tip is for those of you who are intermediate to advanced Windows 10 users who often look for tips about advanced Windows 10 configuration settings and options in Windows 10. If you do, then we’re sure you’ve seen many tips that direct you to open the Local Group Policy Editor, also known as GP Edit. The problem with those tips is – Windows 10 Home edition does not have a Local Group Policy Editor. There are some 3rd party programs you can install to emulate the Group Policy Editor, but why not just enable the Group Policy Editor in Windows 10 Home? The Local Group Policy Editor is a powerful tool that gives users running Windows 10 Pro or Enterprise version a centralized and easier way to customize advanced settings and options that cannot be changed or customized using Control Panel or Windows 10 Settings app. If you are running Windows 10 Home edition, you won’t find the Group Policy Editor available on your device. But there’s a quick and easy way to enable it. Thanks to the good folks over at Itechtics you can download a batch file (.bat) to enable the Group Policy Editor on Windows 10 Home edition. Note: Depending on the browser you use, you may see “This type of file can harm your computer. Do you want to keep gpedit-enabler.bat anyway?” And, while it’s a great idea to warn folks about downloading BAT files, in this case you should click the “Keep” button, since if you don’t, this tip won’t do you any good. Right? Download gpedit-enabler.bat file from here . After downloading, locate the file called gpedit-enabler.bat, right-click it and choose “Run as administrator”. You will get a UAC warning… continue if you want to run the batch file. Once the batch file starts running, you’ll see that a command window opens and several commands will start running – one after the other. When all the commands in the .bat file are done running, you’ll see “press any key to continue”. Press any key and the command window will disappear. If all worked as it should, you can open the Group Policy Editor from a run dialog. Open a run dialog (Windows key + R ), type GPEDIT.MSC in the run box and press enter. The Group Policy Editor should open within a few seconds. You’re all set. Now, the next time you see a tip written that requires you to open the Group Policy Editor, just open GPEDIT.MSC and follow the instructions in the tip. Above: Group Policy Editor running on Windows 10 Home Edition.
You
Don’t Need a Driver and That’s a Start Whenever I write about drivers, I can hear the Beatles’ song “Drive My Car” echoing in my brain. I think of the line that goes — “But I’ve got a driver and that’s a start.” And that’s a perfect segue into the article – because you’ve already got a driver (many of them) and that’s a start. Darcy and I have the great honor and privilege of helping many people with their computers. From the help we provide via our Web site and email, to our Cloudeight Direct Computer Care services we are around a lot of computers every day. During the last dozen or so Cloudeight Direct Computer Care sessions, we've noticed that almost all of these computers had at least one driver updater program installed. One PC had two driver updater programs installed, both running at Windows startup. On the surface, driver updater programs sound like they would be beneficial to your computer – after all, they constantly scour the web looking for new drivers for your hardware devices. But newer drivers are not necessarily better, and oftentimes are not well tested. Have a program install new drivers just because new drivers are available is like having your car mechanic install a new water pump because a new one is available. Other than being a great gimmick to make more money, it’s not going to do you any good if your old water pump was working fine and not causing you any problems. Driver updater programs are gimmicks. Driver updater programs can and do cause problems by updating drivers that don’t need to be updated and/or updating drivers that are working with newer drivers recently released and which may have not been well tested. Many times, driver updater programs are distributed as part of questionable software bundles which can load up your computer with PUPs, browser hijackers and browser homepage hijackers. We don’t even like Windows Update installing drivers. Here we show you how to stop Windows Update from automatically updating drivers. If you have a driver updater program installed, now is the time to remove it from your computer before it causes problems. If you leave driver updater programs on your system long enough they can cause major problems. The only time you ever need to update drivers is if a device is not working correctly. The old adage, “if it ain’t broke, don’t fix it”, applies here. There is one safe way to update drivers - and ONLY if needed - and that is: Visit the hardware device manufacturer’s Web site and download the correct driver(s). By this we mean if you have an Epson 3550 printer, get the latest correct driver(s) for your Epson 3550 printer directly from Epson's website. Take our advice and get rid of any driver updater programs you may have installed accidentally – or on purpose. You just might be saving yourself a lot of trouble down the road. And why take chances? Here are some names of unnecessary driver updater programs you may find on your computer: Slimware Utilities Driver Update And, sadly, there are many others as well.
Want more computer tips & tricks?
We have thousands of Windows tips, tricks and more on our
InfoAve web site. Come see for yourself!
Includes
"Anytime Repair" with Our Unattended Support Feature!
VirusTotal
Above: You may, on occasion, see where one or two 'engines' (scanners) detected a file you submitted for examination. In the screen shot directly above you can see the file was scanned by 68 scanners and only one found a problem (a heuristic "malware"). When you see this kind of result, you know that the scanner that found a problem is reporting a false positive. So, now it's time to bring in VirusTotal's people and have them
tell you a bit more about VirusTotal before we send you on your way: "...VirusTotal inspects items with over 70 antivirus scanners and URL/domain blacklisting services, in addition to a myriad of tools to extract signals from the studied content. Any user can select a file from their computer using their browser and send it to VirusTotal. VirusTotal offers a number of file submission methods, including the primary public web interface, desktop uploaders, browser extensions and a programmatic API. The web interface has the highest scanning priority among the publicly available submission methods. Submissions may be scripted in any programming language using the HTTP-based public API. Now it's time for you to check out and/or use VirusTotal by visiting their Website here. And here's tip from good ol' Darcy and TC: It would be a great idea
to bookmark VirusTotal
- a day will come when you'll want to use it.
Read
the rest of this essay here. Make a small donation and help us help you!If you don't need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helping to keep you safe on the Internet. We offer free help to thousands of people every year... and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.So if you don't need any our products or services right now, please consider helping us with a small donation. If you're not a Cloudeight Booster already, you'll be invited to join our boosters after you make a donation of any amount. Our boosters get freebies and special booster-only offers Please help us by making a donation right now. Thank you!
A cure for desktop clutter |