Cloudeight InfoAve Premium - A weekly computer publication featuring tips, tricks, website & freeware picks, answers to your computer questions and more!

A comment from Judy (on Facebook)
I have been with Cloudeight for at least 20 years, they are the nicest and most honest people to do business with. And they never fail to fix and keep my computer running smoothly. You would NEVER regret doing business with Cloudeight.

A comment from Rhea
Like I told my friends on Facebook, I have enjoyed dealing with your company since day one and commend you and Darcy for all you do for me and others and the last person I dealt with was Darcy and she reinstalled Thunderbird for me and fixed the things that my so-called friend did on Gmail. It's always a pleasure working with Darcy or TC for they are the greatest and are very professional yet very friendly. Thanks again Darcy and you two take care. Now I am going on another page to make a small donation.

A comment from Charlyne
I have always been so pleased and appreciative all the many times you have worked on my computers. Now, this new setup needs a clean-up from Cloudeight. Thanks bunches for what you do. Us "old folks" would have probably given our computers away if you hadn't been there to help.

A comment from Pamela
TC: A HUGE thank you for all your help last week (May 29) with my non-responsive Lenovo desktop. I greatly appreciated the 45+ minutes you spent talking me through the options to access my computer. Some background: I had scheduled a regular clean-up appointment with Cloudeight. A few days before my appointment, my computer was not booting up past the initial screen with the date/time. The day before my appointment I emailed TC to let him know what was happening (I was able to access emails through my phone). TC graciously offered to telephone me at my appointed time to talk me through different options to get this to boot up. We were on the phone for more than 45 minutes, trying everything under the sun to access my computer. You were right, TC, it was a hardware issue, the cost to fix my computer was more than it was worth, and I chose a new Dell laptop. I can't thank you enough for your assistance and guidance. The new laptop is up and running. Your group is the best! Pam, a satisfied long-time customer in Pennsylvania.

A comment from Irene & John
I want to thank TC for cleaning my husband's computer this morning and answering my questions. You sure have a lot of patience. By choosing you people it is a lot cheaper and I also learn from it and know what not to do next time. I enjoy watching you go to work the cursor is just flying all over the screen. Thank you! Irene & John

A big Cloudeight "Thank you!" to Judy, Rhea, Charlyne, Pamela, Irene & John and all the others who took time out to write to us and/or sharing us on Facebook! We appreciate your kind words and your support very much! EB & TC.

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Rex wants to know how to delay Windows 10 May 2019 Update --- Version 1903
Hi Darcy/TC. How do we delay 1903 in Win 10 Home and Win 10 Pro? Should we do this now or wait till it is offered in the Windows Update Screen. Thanks for your help over the years which has helped me and my senior colleagues to enjoy safe computing. My PCs are running well thanks to your tips and advice so I have not needed to use my Repair Key as of yet. However, the tales of 1809 do concern us. Please help again. Regards, Rex

Our answer
Hi Rex. First, thanks for your support and your kind words.

Windows 10 Version 1903 has a lot of great new features. It's been out for 2 weeks now I have not seen any reports of mass major problems. I don't think, at this point, there's any reason to avoid it. It has new features and more security and seems to be free from major bugs (of course there is no guarantee ever when installing new versions).

Version 1809 was a mistake. Microsoft rushed it out in early October 2018 and yanked it from the download page and Windows update a few days later after it was discovered the update was deleting peoples' personal files. Microsoft put it back on the download page on November 13, after fixing most of the issues with it. But it never put it in Windows update's fast lane. In fact, the measured roll-out was so slow that only about 30% of Windows 10 users ever installed version 1809.

Windows 10 version 1903 was the most tested version of Windows 10 ever. In fact, it was to be called April 2019 update, but it was not released until May 21, 2019, and the name was changed to Windows 10 May 2019 Update - also known as Version 1903.

To see some of the new features of Version 1903 visit this page.

According to Microsoft, Windows 10 May 2019 (Version 1903) will begin rolling out to Windows 10 Version1803 (April 2018 Update) users later his month (June 2019). But keep in mind not everyone will get it this month - it will take months for all Windows 10 Version1803 users to get it. Approximately 70% of all Windows 10 users are still using Version 1803. My advice is to let the upgrade to Version 1903 roll!

Again, Rex, thanks so much!

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David has a messed up computer after using an image backup
The computer I just acquired is messed up. I am unable to use Outlook. I cannot add Gmail to it. This was restored from the Ashampoo using Version 12 and I removed version 12 and downloaded Version 11. I have tried everything I know how to do, but nothing solves it. I think I need to reinstall windows 10 Professional and then restore the Ashampoo backup. Do you think this will solve the problem?

Our answer
Hi David. As a general rule, and this applies to most cases, you cannot use an image backup created on one computer to image the hard drive on a different computer - it does not work that way. Even if both computers are the same brand, and running the same version of Windows, you cannot use the image created on one computer to image the hard drive on a different computer - you'll end up with a mess.

This is not the fault of Ashampoo - this is just how image backups work. Reinstalling Windows would only work if you clean installed Windows 10 and don't use the image backup to image the hard drive. You can use your Ashampoo backup to copy your personal files but you'll need to reinstall all your programs. This is not a problem limited to image backups, this problem also happens when you use one of those programs that claim that they can help you can move programs from one computer to another quickly and easily. What happens is that most of the time you just end up with a mess.

If you need help copying files from the backup to the corresponding folders on your new computer, let me know.

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What Will It Cost You to Keep Windows 7?
Windows 7

Windows 7 will reach its end-of-service-date on January 14, 2020. After that, Windows 7 users will no longer receive security patches and other important updates, and this will leave Windows 7 vulnerable to exploits and hacks.

Many of you have heard about Microsoft’s extended service plan for Windows 7 which allows users to buy an extended service contract and continue to receive updates and security patches so they can use Windows 7 safely after its official end-of-service date.

So, here are the facts. Microsoft is offering a per device contract for businesses and only for Windows 7 Pro or Enterprise Editions. Those using Windows 7 Home version, even if you have a business, will not be able to buy the extended service option. To be clear: You cannot buy extended service if you’re using Windows 7 Home Premium, extended service contracts are available for Windows 10 Pro and Enterprise editions.

If you have Windows 7 Pro and here’s what you’ll pay:

Year 1 (Jan 2020 – Jan 2021) $50 per device.

Year 2 (Jan 2021 – Jan 2022) $100 per device.

Year 3 (Jan 2022 – Jan 2023 $200 per device.

We think that’s rather expensive since your computer is already at least 4 years old and most likely older. Plus, the upgrade to Windows 10 is still free. In our opinion, Windows 10 is superior to Windows 7 in many ways, in spite of the uproar over the biannual upgrades. One feature alone makes it better- the ability to reinstall Windows without losing your personal files. If you’re concerned about the Windows 10 learning curve, we can make it less steep by making Windows 10 look and work a lot more like Windows 7. See this page for examples and details.

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Space, the Final Frontier: What’s Using Up Your Hard Drive Space?
Windows 10 Version 1803 (April 2018 Update) and newer

Here's a really easy and useful tip on how you can find out what’s using up your drive space.

Step One: Open Settings. (Right -click on the start button and click settings, or be cool and use Windows Key + i to open settings.)

Step Two: In Settings click on “System”.

Step Three: In Settings > System, click on “Storage”.

Step Four: Select the drive you want to scan.

Cloudeight Windows 10 Tips

Step 5. Be patient while Windows scans the drive you chose.

Cloudeight Windows 10 Tips
Above: Storage in Windows 10 version 1903 (May 2019 Update)

You’ll be able to see at a glance what is taking up the most space on the drive you chose. As you can see in the screenshot directly above, my Temporary files are way out of control. I can quickly find out what’s going on with my Temporary files, by clicking on it and waiting for Windows to scan my Temporary files and show me exactly what is using my hard drive space.

In the screenshot below, you can see that “Previous Windows installations” is taking up a hefty chunk of my C:\ drive. But I have to be careful here – if I check it and click remove, I won’t be able to roll back this version of Windows. So, before I get carried away, I’ll give that some thought.

Cloudeight Windows 10 Tips

You’ll see that Windows has already pre-selected some categories for deletion. You can safely remove any files that have been pre-selected by Windows.

Be careful when selecting “Previous Windows installation”. If you upgrade to a new version of Windows and delete these files, you won’t be able to go back to the previous version of Windows. Generally, the Downloads folder contains your downloaded files. If these are installers for programs you’ve installed, you no longer need the installer files. However, if you download videos, pictures, or other kinds of files to the Downloads folder — be careful. If you select “Downloads” and click the “Remove” button, the entire contents of the Downloads folder will be deleted.

Drive space might not be the final frontier, but it’s certainly nice to have an idea of how your drive space is being used.

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Add Pictures and Emoji to Windows 10 Sticky Notes
Windows 10

Microsoft continues to improve the Sticky Notes app in Windows 10. Recently a new feature has been added that allows you to insert a picture into your sticky note. You can also add Emoji and bulleted lists as well as changing font styles (Bold, Italic, Strikethrough).

Here’s a cute sticky note that includes a picture of one of my heroes...

Cloudeight Windows 10 Tips - Sticky Notes

Part 1. How to open the Sticky Notes app in Windows 10.

The easiest way first. Type “Sticky Notes” (without the quotes) in taskbar search and press Enter. Or choose Sticky Notes from your start menu. HINT: If you use Sticky Notes often, you can create a taskbar shortcut opening Sticky Notes, right-clicking its icon in the taskbar then choose “Pin to taskbar”.

Part 2. How to add a picture to your sticky note

OK, first, keep in mind that, currently, that any image you add will be added to the top of your sticky note. HINT: Compose your sticky note text first and then add the image last.

Then, when you’re ready to add the image to your sticky note, click on the picture icon at the bottom. When you do Windows 10 File Explorer will open. Select your image and add it to your sticky note.

Cloudeight Windows 10 Tips - Sticky Notes

Part 3. Inserting Emoji into your sticky note

Type your sticky note and format it any way you want. Then press the Windows key and tap the period key/dot key to open the Emoji pad (or Emoji panel as geeks like to say). Then just click on the Emoji you want to add. You can add as many as you want.

Cloudeight Windows 10 Tips - Sticky Notes

For more tips on using the Sticky Notes app, see our Sticky Notes article here.

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Tech Support Scams Are Still Riding High
All Windows Users

We published this article in May 2017. At that time we were more focused on the Microsoft support scams that were popular then. Since then we’ve updated this article and still, people are getting fooled by these kinds of scams. So here is another update and another reminder:

So you will not fall victim to these kinds of scams. Read this article and you’ll be better prepared when you see a tech support scam because:

WE DO NOT WANT YOU TO FALL FOR A TECH SUPPORT SCAM!

Whether it’s a Microsoft support scam or any tech support scam, you need to know that these kinds of scams everywhere and it’s only a matter of time before you’re face-to-face with one.

OH YES! THEY ARE STILL OUT THERE!

We still receive at least a dozen emails each week from folks who encounter these kinds of scams and are convinced their security software has let them down… and woe… now they’re infected. But it’s not true. Most support scams are carefully crafted advertisements cunningly created to make you think these warnings are coming from your own computer your security software or even from Microsoft.

Tech support scams are alive and well and in full vigor. So it is our hope you’ll read this article, look that the images here, so that you’ll know, right away, when you’ve encountered one of these scams… and you’ll know what to do. When we wrote the original article in this series, the “You-have-been-infected-with-the-Zeus-Virus” scam was the ruse-of-the-day. The so-called Zeus virus was really awful sounding, but it’s is and always was a fake. Whether it’s the Zeus virus or some other dreadful sounding name, there will always be a “virus-du-jour” with the tech support scammer clique.

In the past, most people who have run into the Tech Support or Microsoft Tech Support Scam have been contacted by scammers and warned by telephone that their computers are infected or compromised.

But lately, it’s been the fake “your computer is infected with **you name the nonexistent virus/Trojan** or the **your computer has been compromised and your personal information is at risk** popups that appear, seemingly out of nowhere, when browsing the web.

Just in the past week, we have had at least a dozen people who wrote to us and told us that they fell for or almost fell for a scam. The one that seems to trick the most people is the one we’re going to call the Microsoft Tech Support Popup Scam.

Most all of these fake “Your computer is infected” or “Your computer is compromised” or “Your personal information is at risk” or any of the other dire warnings that pop up out of nowhere, are almost always nothing more than popups advertisements, cleverly disguised as dire warnings. They’re not viruses or Trojans or malware at all. They are advertisements that try to trick you into calling a phone number for support, or clicking a link in an email, or downloading something that they claim will scan and clean your computer. Whatever the angle used, they’re all just scams.

And regardless how many times the scam popups mention Microsoft or show the Microsoft logo, or how many times the ads claim to come from “Certified Microsoft Technicians” … we can tell you with 100% certainty that they’re all scams.

We have warned our readers about these kinds of scams many times, but we are once again seeing more and more people falling victim to these criminals. Many times they’re being tricked because they see the Microsoft logo or Certified Microsoft Technicians on the fake warning, and that convinces them the warning is legitimate and they let down their guard and call the phone number, click a link, or download something and allow the crooks access to their computers.

Please remember this!

Microsoft is never going to show you a popup warning you that your computer is infected or compromised. Microsoft is never going to show you a popup with a telephone number and urge you to call Microsoft Support to fix or clean your PC. Never. Not today. Not tomorrow. Not ever.

No legitimate security software company or software program is ever going to tell you that your files are going to be deleted if you close a dialog or window, or that your identity is being stolen and if you click a link or call a number you can stop the threat. Not even the worst legitimate security software would do that. Not today, not tomorrow, not ever.

For this post, we’ve collected a few of these fake warning popups, and we posted them at the bottom of this article. Keep in mind, these are just a few of the many variations of scam popups out there… there are hundreds of them. Some have different wording, slightly different colors, some look more realistic than others, but they all have the same mission: To get you to call a number so they “fix” the non-existent virus infections, computer problems or errors. Or to click a link and download some miracle software that will cure whatever ails your PC.

People who do call will be told that the “technician” needs to connect to their PC so they can run special scans. The scans, of course, are fake and always turn up dozens, sometimes hundreds of infections, errors, and problems...

Please take a moment to visit this Cloudeight page and read more about these scams and see actual screenshots of many of them. It's important you do this so you'll recognize the scams when you see them -- and yes, most all of you will see one or more of these support scams and you're browsing the Web. So please take a few minutes to read this.

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Want more computer tips & tricks?

How to Go Back to Windows 7 If You Don't Like Windows 10

Diagnose and Fix Windows File and Folder Problems

We have thousands of Windows tips, tricks and more on our InfoAve web site. Come see for yourself!
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Whether Or Not You Like the Weather, You'll Like This Weather Site

II am in one of my rare moods: my laconic mood. And this Site of the Week pick will be mostly done with pictures. Don't get into the habit of expecting this sort of thing, but this weather site is excellent so it doesn't need a whole lot of bloviating from me.

This weather site began as an app for Apple and Android devices only. To heck with all us Windows users they once thought. But then one day, one of the developers dropped his iPhone down a sewer drain and he walked around weather-less and iPhone-less for an entire day. When he went to work the next day, sans iPhone, he came up with the bright idea of making the weather available to over one billion Windows users. While there is still no "app" for Windows users, you can get all the weather information you need and more from the website. Which means all you have to do is bookmark the site or create a shortcut. You don't need no stinkin' app, I tells ya!

OK here are the pictures we promised you, along with an atypical dearth of words.

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Beautiful, brightly-colored weather maps for your area. That's our area up there.

The weather's gone wacky - always rain, rain, rain. This is June?

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Look! Up there! A whole week's worth of (mostly) lousy weather, all in a glance.

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Clouds, clouds, clouds. There goes Darcy's tan!

If you think the weather's bad now, use the Time Machine, you're bound to find worse.

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What was the weather like on the day you were married? How about the day you were born? What about the blizzard of '77. Yep. It's all there in the Time Machine. Indeed, you can travel back in forth in time just like H.G. Wells imagined 125 years ago. Only now you can do it from your easy chair - no odd-looking time machine needed.

So whether or not you're ready or not, this really great weather site called DarkSky is ready and just waiting for you to discover. So come on, you know you want to visit our Site of the Week, DarkSky. It's waiting for you right here.

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Cloudeight InfoAve Premium - Essays , Rants, etc.

Google Uses Gmail to Track the Things You Buy Online

I walk a lot, and my walks used to be private. Now when I walk down the streets of my little town, there are cameras everywhere. Cameras on the street corners, cameras in parking lots, cameras on the traffic lights, cameras on top of buildings, even cameras in churchyards; cameras everywhere. It’s not that I do anything exciting on my walks, but still one should have the expectation of privacy while taking a walk. But no more. There are so many invasions and breaches of privacy that I’ve finally become jaded at the prospect of finding privacy anywhere. But now, at least, my little town does have a lot of video of me walking down the street in baggy shorts. Sorry to say, it won’t be a source of revenue for them.

So now I don’t expect privacy anywhere, not when walking, not when watching TV, and certainly not when I’m online. But with my low expectations of privacy aside, I was taken aback when I read an article about Google tracking all my purchases and keeping them in history. Actually, I was more than a little bit skeptical – until I saw it with my own eyes. When I checked, I found a list of almost everything I’ve purchased online since 2013 all in order and all on a page Google calls “Purchases”. Strangely, not one of these items were purchased from Google. Most of them were purchased from Amazon, but some items were purchased from other stores as well.

I didn’t purchase anything that I wouldn’t want other people to see or know about, but there’s something spooky about Google tracking my purchases from non-Google sites like Amazon. I have an Android tablet with the Kindle app that I use for reading, so I buy a lot of books from Amazon. Every book I’ve purchased from Amazon in the last six years – even the ones that were free and purchased from Amazon for $0.00 – are listed on the Google page.

The only way Google could know what I purchase online from stores others than Google would be from the receipts that come to me via Gmail. And no, I don’t really think that Google has millions of people thumbing through my emails, but they certainly have algorithm-powered software scanning my email looking for online order confirmations.

This seems like it lives somewhere on a slippery slope to me. I mean if Google can glean order confirmations from my inbox, why not credit card statement information, or memberships to organizations… use your imagination here.

As I said at the beginning when I’m online I have zero expectation that I’m going to have any privacy at all, but still learning that Google has been scouring through my mail for at least the last six years and compiling a list of just about everything I’ve purchased online surprises me, although it shouldn’t, I guess.

There is a page in my Google account — and yours — called “Purchases ” and it shows an eerily accurate list of almost everything I’ve purchased online going back to 2013. I made these purchases at Amazon, Wal-Mart, Target and a couple of other stores. But I’ve never bought anything from Google...

Read the rest of this rant here...

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What is a wildcard?

When EB and I used to play poker (HEY! Not THAT kind of poker) she always wanted to make a bunch of cards wild. I used to want just jokers to be wild. EB was so wild back in those days, she should have married Tarzan. She'd want 5's, 7's, 9's, queens and jokers wild. I'd be so confused with all the wild cards, I gave up and she always won by forfeit. That's just how she is.

Nooooo! That's not the kind of wildcard we're talking about. What's that EB? Don't end a sentence with a preposition? OK. That's not the kind of wildcard we're talking about, EB. Is that better?

Now...back in the days when EB was young and thin - and TC was dashing and macho - we used to use what were known as "Wildcards". For instance, if we were looking for a PDF file and we didn't know its name, we could use a wildcard to search for all PDF files on our computers.

The search would look like:

*.pdf

The asterisk is the wildcard. If we were looking for a text file but not sure of its name...

*.txt

Or a Word document:

*.doc or *.docx

And, though EB is no longer young and thin, wildcards still work on Windows 10 (and Windows 7 and Windows 8 and 8.1 too).

The point is that wildcards can help you find things when you're not sure of the name of the file but you know it's type (extension)

Oh and one more thing, Colombo! Google also lets you use wildcards too, although we're not sure how useful that is.

To search Google using wildcards, you have to enclose the entire search phrase and the wildcard "*" in quotes:

For instance "Find the best * "

Returns the hundreds of results like:

Find the best colleges & universities in the United States. Compare schools by rankings, tuition, acceptance rate, reviews, graduation rates and more.

Where to Find the Best Doughnuts in Philadelphia and many more.

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Cloudeight InfoAve Premium - Issue #817
Volume 16 Number 33
June 7, 2019

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