Cloudeight InfoAve Premium

Cloudeight InfoAve Premium
Issue #822
Volume 16 Number 38
July 12, 2019

Dear Friends,

Welcome to Cloudeight InfoAve Premium issue #822. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!

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Note to all Cloudeight Boosters!

We sent a special newsletter to all Cloudeight Boosters on Wednesday, July 10, 2019, with a very special offer in it.  If you missed that newsletter, please visit your Booster's home page and you'll find the information posted there. Thanks so much for being a Cloudeight Booster!

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Help us by sharing us on your Facebook page!

Do you use Facebook? If you have a Facebook page, please help us by sharing us on Facebook. You can help us by sharing one of our articles or pages. You can also help us by sharing over 4000 computer tips and tricks on our InfoAve web site at or our Facebook page at If you have used our products and services and are pleased, mention us on your Facebook page. Thanks so much for your help!

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Make Windows 10 look and work like Windows 7

We can make your Windows 10 computer look and work more like Windows 7!

The end of Windows 7 is coming on January 14, 2020. Using Windows 7 after that date may put your computer at risk as Microsoft will no longer be sending security updates and fixes for it.
Whether you upgrade your Windows 7 to Windows 10 (still free) or buy a new Windows 10 computer, we can make you feel right at home on Windows 10 with our Windows Transformation service. We can make your Windows 10 look like this: 
Above: Windows 10 or Windows 7?

It's a  Windows 10 computer but it looks very much like a Windows 7 computer doesn't it?
With our Windows 10 Transformation service, we will:
  1. Change the start menu back to Windows 7 classic style and include your favorite programs
  2. Change your taskbar and start menu colors to your preferences
  3. Add an authentic Windows 7 start button
  4. Add Windows 7 Wallpaper (if desired)
  5. Change Windows 10 File Explorer so it works more like Windows 7's Windows Explorer
  6. Add My Computer -- and other familiar Windows 7 icons --  to your desktop (if desired)
  7. We'll even assist you with getting the upgrade to Windows 10 started if requested.

Get more information or purchase your "Transformation" now.  The Windows 10 Transformation service key never expires it's good until you use it.

 So get yours now!

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Cloudeight InfoAve Premium - Reader's Comments

A comment from George
I want to take a moment to say thank you, to the two of you for your guidance and recommendations you have been providing us over these many years. T.C., a special thank you, your response on my initial senior pass call was a blessing indeed. With the huge advances that technology makes each year it becomes more difficult for we seniors to keep up with, and understand all the features our computers, and phones provide for us. There will continue to be a great need for individuals, like yourselves, to keep us from the harms induced by evil individuals. Keep up your good work and we will continue our support of you. God Bless you both, George.

A comment from Ellen
I had a session with Darcy today. She moved around my PC so fast I could barely follow her - though she explained exactly what she was doing. And when the session was complete, she answered all my questions. My computer is running great now thanks to Darcy! Bravo!

A comment from Sandra
I used my Senior Pass for the 3rd time today. This time I used it to have TC look over after I updated to Windows 10 (version 1903). I was not happy with some of the settings it changed and TC came and in 30 minutes had everything working perfectly. I love my SeniorPass. It expires in August, and I'll be buying a new one then. It's too good of a deal to pass up! Thanks to both of you for all you do!  I don't know what I'd do without Cloudeight.  Sandra

A comment from Barbara
Hi TC. Thanks for the Windows Transformation service. I upgraded from Windows 7 to Windows 10. Not only did you help me with the upgrade, but you also came back and made my Windows 10 computer look like my old Windows 7. I've been using Windows 10 for almost 2 weeks now and it looks so much like Windows 7, I keep forgetting I'm using Windows 10. Great job, TC!

A comment from Thelma
I would like to thank Darcy for checking over my PC after I had updated to the latest version. She fit me in yesterday ( 29 June) at short notice - as I had updated twice and rolled it back to the previous version. I wanted it checked to see if things were ok after the update. She optimized as much as she could and set up my backup/file history again. Both her and TC are always at hand to answer queries and have had remote sessions a few times in the past. Thanks a million. Thelma.

A big Cloudeight "Thank you!" to George, Ellen, Sandra, Barbara, Thelma and all the others who took time out to write to us and/or sharing us on Facebook! We appreciate your kind words and your support very much! EB & TC. 

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Cloudeight Direct Computer Care

Your Purchase Helps Us!
When you purchase any Cloudeight Direct Computer Care Service, you get the best computer care and repair, at the lowest possible price. Plus, each Cloudeight Direct Computer Care service you purchase goes a long way in helping to support our small business.

Your computer fixed - while you watch!
With our Cloudeight Computer Care, we'll fix your computer while you watch. You'll be getting the best computer repair service available, at the best price, from people you trust. Our Cloudeight Direct Computer Care single repair keys are a great deal. They are good until you use them.

For more information see our Cloudeight Direct Computer Care home page!

Cloudeight Direct Computer Care Services
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Here are some important links for you:

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Derek wants to know if it's safe to remove Microsoft Windows driver packages and VB C++ Redistributable Packages

Hello Cloudeight; Thank you for all the wonderful work you do for us oldies. My question is:- When I open HiBit Uninstaller I find 8 Microsoft Visual C + + programs and 17 Windows Driver Packages for various programs; Are these essential programs or can they be removed?. Best Wishes Derek

Our answer
Hi Derek. I would not recommend you remove any C++ or Windows Driver Packages.

Microsoft Visual C++ redistributable packages provide components such as DLLs necessary to run programs that are installed on your computer that were built using C++. If you remove the C++ redistributable packages, some of your programs may not work or may not work as expected.

Windows Driver Packages are installed with some Windows updates. Here's what Microsoft says about them:

"A driver package consists of all the software components that you must supply in order for your device to be supported under Windows. Installing a device or driver involves system-supplied and vendor-supplied components. The system provides generic installation software for all device classes... "

f you want to read more about Windows Driver Packages, see this Microsoft page.

Our advice: Don't remove any of them.

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Roger is looking for a good file recovery program
Hi. There I may have already asked you this question. Do you have a suggestion for recovery software. I am prepared to pay for a quality program unless you know of a good quality freebie. Keep up your good work I always follow your suggestions about various things. Thank you, Roger.

Our answer
Hi Roger. I have been testing a file recovery program for a few days now. The program is called Puran File Recovery.

We've made it a Cloudeight  freeware pick this week and you can read all about it here.

Please let me know what you think. I found its ability to use wildcards to find certain file types works exceptionally well. Also, while I have not yet tested its deep scan feature which is supposed to be able to recover data from formatted drives, it is an interesting concept.

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Irwin wants to know if message he's getting on his Windows 10 computer is legitimate or not

Most times lately when I open my PC, a box comes up:  Microsoft account problem. We need to fix your Microsoft account (most likely your password changed). Select here to fix it in Shared experiences settings. The question to you is, Is this a hoax, or is there a genuine problem.

I'll await your reply with interest, with thanks for all your help in days past. Regards Irwin

Our answer
Hi Irwin. It's not a hoax; it's a legitimate message. Microsoft's community offers some convoluted fixes for it, but if you don't use "Shared experiences" (sharing across your devices - like the old Home Group) you don't have to worry about it.

If you click the Fix button it will take you to Shared experiences. Apparently, it wants you to turn on Shared experiences and click "manage your accounts". There's no harm in clicking the fix button and turning on Shared experiences if you want to share between your computers, phones, and tablets. And if you don't do any sharing with other devices there's no harm in leaving it turned off.

But it's not a hoax or a trick, it is a legitimate warning and does seem to happen to a lot of folks - you can read more about that on this Microsoft page. But please don't bother with those long roundabout fixes on that page, they most likely won't work.

If you need any more help, let me know.

Irwin wrote back: "Hi TC. Your prompt attention to my query is so appreciated, and I'll follow further on with your advice. Kind regards, Irwin."

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Sharon has concerns about Last Pass and its parent company
I have been trying to get LastPass to respond to concerns I have with the introduction of something called LogMeIn that pops up when I go to my usual LastPass log in site. I’ve never heard of LogMeIn and I could not get responses from them or LastPass when I requested details as to WHY LogMeIn had inserted itself into my LastPass account.

I have just read (some of) the thousands of complaints re LogMeIn! OMG! Have I ever been asleep at the switch!!!!!

Have you already commented about the situation that’s been going on ... for months?

At this point I don’t really know if I should be changing all my passwords in LastPass ... or ??? Thanks, Shae.

Our answer
Hi Sharon. LastPass was purchased by LogMeIn, and unless you are doing tech support, you do not need LogMeIn. LogMeIn also owns GoToAssist, which is the software we use to connect to customers for remote computer repair. They are a very reputable company and we have been with them for many years and we've had no problems

I did a lookup of complaints, and there are no real issues. I see some complaining about the cost (yes, we pay a lot of money to use this software), or complaints that indicate people are buying and don't realize what it is. We've seen other complaints about people connecting to them with the software (never connect to a random request to let someone on your computer, unless you have scheduled/setup a session with someone or a company. When we send link to connect, our company name is displayed and it is scheduled with our customers). All these issues are not a problem with the software, but generally, problems with users and most complaints and problems are unfounded.

So as far as LastPass, it's a great program, TC has been using it for many years. You can use LastPass, but since you do not do tech support or you don't have a need to set up remote computer sessions with others, you would not have a need for LogMeIn.

Hope this addresses your worries and concerns.

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Cheri wants to upgrade from Windows 7 to Windows 10 but has some reservations
I am going to take your advice and upgrade my Window 7 to Windows 10. I read in your newsletter about Emsisoft not working after someone completed the upgrade. Is it best to uninstall some of these items that are running in the background before beginning the upgrade like Emsisoft, the printer, CalendarPal, the wireless mouse ( put the wired one back on).

Will I lose the installed DVD burner program and my Microsoft office that came installed on my Windows 7 computer. Looking forward to your answer. If your answer is not received by Sunday I will hold off the upgrade. I have been with you guys since the beginning and have learned so much.

All my kids and friends think I am so up on all things computer. If they only knew Thundercloud newsletters and Darcy's and TC's advice are my secret weapon. A big thank you from the bottom of my heart. One of your biggest fans. Cheri.

Our answer
Hi Cheri. Thanks so much for your kind comments.

The Emsisoft issue was in a customer comment. It's the only time out of several dozen upgrades that we have been involved with that we have seen that problem. It has not happened before or since, and it was an easy fix.

We cannot guarantee anything, but in all the upgrades that we've done, every person who's upgraded successfully seems to be happy. Everything is working for them as expected.

The general rule of thumb is if a program works with Windows 7 it will work with Windows 10. I have never encountered anyone who had problems with any hardware after the update. But still no guarantees. MS Office should work just like it does for you now. There is no reason to uninstall programs or remove your printer or mouse. If you have an external hard drive, we suggest you unplug it when you update. When the update is complete, you can plug it back in.

One thing to keep in mind, if the upgrade causes you serious problems, you can go back to what you have now without losing anything. So that's the best guarantee I can give you.

Remember, if you don't upgrade to Windows 10 before Microsoft ends support for Windows 7, Windows 7 will become unsafe to use and eventually security software products will stop working with Windows 7. And since the Windows 10 upgrade is still free, it's a great time to upgrade. And if you want us to help you with the upgrade and make Windows 10 look and work a lot like Windows 7, we can do that too. See our Windows 10 Transformation service page.

So, no guarantees, but when you start the upgrade, the Windows 10 upgrade tool will check your computer for any incompatibilities. The upgrade process can take anywhere from 90 minutes to several hours depending on your internet connection and your computer.

I hope this allays your fears somewhat. I wish I could guarantee you that all was going to be perfect but I can't do that. But I can tell you with confidence that there's a really good chance you'll be happy with the upgrade.

Again, thanks for your support and your nice comments!

Let me know how the upgrade goes.
Cheri wrote back: "Hi TC, I waited until today to do the upgrade. I wanted a few hours to (make sure there) were no storms. I didn't want the power to blink off. From the time I downloaded the install file to actually started the upgrade it only took a little over an hour. Everything went great... l want to make a backup for Update Version 1903 per your newsletter. I had to let my hubby get his email. So far I am very pleased with Windows 10. I can't wait to go thru back issues of your newsletter for more hints and tips to tweak Windows 10 for my pc. Thank you so much for the encouragement to do this up upgrade. I hope everyone takes advantage of doing this now while it is free. Best wishes, Cheri.".

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Leslie wants to get rid of her horrid Windows colors she has after updating to Windows 10 Version 1903
Hi, TC and Darcy. I just upgraded my computer to 1903. All went well, but I do have a question. How do I get rid of the horrid green start menu buttons? Yuck. Whatever possessed Microsoft to do that? Hope all is well with you both. Thanks, as always. Leslie.

Our answer
Hi Leslie. Right-click on your desktop and choose "Personalize".

In Personalization settings click on "Colors". Make sure "Automatically pick an accent color from my background" is NOT checked.

Cloudeight InfoAve Windows 10 Tips

Then scroll down...

Choose any color from the color chart or make your own - click on "Custom color"

Cloudeight Windows 10 Tips

And make sure you tick the boxes next to "Start, taskbar and action center" and "Title bars and window borders" are both checked.

You can have virtually any color you want.

Hope this helps you, Leslie

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Pat upgraded to Windows 10 Version 1903 (May 2019 Update) and now has no sound
I downloaded the newest Windows update 1903, and now I don't have sound when I play videos from a web site. What do I need to do to get sound back on videos played?

Our answer
Hi Pat.  First thing you should try is this:

Power off your computer completely. Leave it off for 5 minutes and turn it back on. Check to see if you have sound.

If not, try these tips:

Sound settings in Windows 1903 is in a different place. So first do this:

Open Settings (Windows key + I)

Click on System > Sound and make sure the master volume slider is not set to mute or zero.

If the slider is not set mute or zero - and it's turned up to normal hearing level and you still don't hear sounds, click on the Troubleshoot button on the Sound settings page.

After you run the troubleshooter, restart your PC.

Cloudeight Windows 10 Tips

Hope this helps you, Pat.

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Cloudeight Direct Computer Care SeniorPass

Includes "Anytime Repair" with Our Unattended Support Feature!

SeniorPass: A Great Deal for Our Friends 60 and Older!

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for one low price. With our SeniorPass you'll get the best computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!

Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year just $99!  Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here. 

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Cloudeight InfoAve Premium -Tips & Tricks

Alternate Way to  Shut Down, Restart, and Sign-Out of Windows
Windows 7, Windows 8.1 and Windows 10

We recently were working on a Windows 10 computer that had a problem with the taskbar; it was not showing. In order to fix it, we needed to restart the computer. Since the start button was not visible we used this old trick to restart the computer.

Hold down the Windows Key and tap the "D" key to restore the desktop. Then hold down the ALT key and tap the F4 key. You'll see this Windows dialog from which you can choose:

Switch user
Sign out
Shut down

Cloudeight InfoAve Windows tips

And if you are using Windows 10 and you have an update pending, you'll also see options to "Update & restart" and "Update and shut down".

And yes, there are other ways to shut down and/or restart when you can't access the start button, but none as easy or as robust as this way.

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Two Quick and Easy Tips
Windows 10 (the Gmail tip can be used on any version of Windows)

It may not be Saturday when you read this, but it was Saturday when we wrote this. And what’s better on a laid-back Saturday night than a couple of easy peasy and quick computer tips? Well, honestly, probably a lot of things. But we’re not going to get into that. 

We just wanted something quick and useful. for you so we put our heads together and came up with these two quickies – one for Windows 10 and one for Gmail – that we think you’ll like and, more importantly, that we think you’ll use.

Tip #1:  A Windows 10 Quiz:  What is the fastest way to open the following Windows 10 features:

  1. Device Manager
  2. Disk Management
  3. Network connections
  4. Computer Management
  5. System
  6. Mobility Center
  7. Apps & Features

Here’s the answer:  Hold down the Windows Key and tap the X key.

(You can also right-click the Windows 10 Start button).

Cloudeight InfoAve Windows 10 Tips

Tip #2:  Get a List of Gmail Shortcuts In a Jiffy

Did you know if you log in to your Gmail account then press the SHIFT key + ?  (the SHIFT key plus the question mark key) and you’ll instantly get a page of Gmail shortcuts.

You can. Try it!

See? You’ll get a scrollable list of shortcuts that can make your Gmailing more productive.

 Cloudeight InfoAve Gmail Tips

There you go. Two Quick and easy peasy tips for you to try this weekend - or whenever you want!

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How to Sort Bookmarks in Chrome and Firefox
Windows 7, Windows 8x, Windows 10 (any version) and Chrome and/or Firefox installed

Chrome tip: How to put Chrome bookmarks in order by name

1. Open Chrome
2. Click on the Menu icon in the top right corner… (3 vertical dots)
3. In the Menu which appears — click Bookmarks ==> then Bookmark Manager.
4. Highlight the folder (on the left) you want to organize.
5. Above your Bookmarks, on the right, click the 3-vertical dot icon to Organize your bookmarks.

Sort Chrome Bookmarks - Cloudeight InfoAve
6. Click Sort by name.

Your bookmarks will be sorted in order by name.

Firefox tip: How to sort your Firefox bookmarks in alphabetical order

1. Open Firefox
2. If you don’t see a toolbar at the top of Firefox press the ALT key
3. From the toolbar, choose “Bookmarks” then “Show all bookmarks”
4. When the Bookmarks library dialog opens, click on the bookmarks folder you want to organize to open it.
5. Click on the arrow to the right of Views and choose “Sort” from the dropdown menu
6. Choose “Sort” then “Sort by Name” and “A – Z Sort order” (See screenshot below.)

Cloudeight InfoAve Computer Tips & Ticks

We hope this helps you get organized!

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Windows10 Acrylic Effect (Or the Saga of the Blurry Lock Screen)
Windows 10 (version 1809 and newer)

We’ve had a lot of emails from people who are wondering why the picture on the Windows 10 Login screen is blurry. This is called the “Acrylic effect” and it’s supposed to make Windows cooler. But many of you don’t agree and find the blurred login screen background annoying because it looks like something’s wrong with your PC, but it’s just Windows trying to be cool.

Here’s my login screen with the “Acrylic effect” – in other words, a blurry background picture.

Windows 10 Tips & Tricks - Acrylic effect

If you’d you like to turn off the Acrylic effect and have a clear background picture on your login screen here’s what you need to do.

1.) Right-click on an empty area of your desktop and choose “Personalize”.

Cloudeight Windows 10 Tips

2.) Personalization settings will open. Click on “Colors” in the menu on the left side.

Cloudeight Windows 10 Tips and Tricks

3.) Turn “Transparency effects” Off and close “Settings”

4.) To check your Login Screen, hold down the Windows key and tap the L key. Click the Lock screen and you’ll see your Login screen. You’ll see that the background picture on the Login screen is not blurred. No Acrylic effect. 

Cloudeight Windows 10 Tips

If you ever want the Acrylic effect back, just turn Transparency effects back on.

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Want more computer tips & tricks?

How to schedule an email to be sent any time you want it sent in Gmail

A Guide to New Windows Update Settings for Windows 10 Home Version 1903

We have thousands of Windows tips, tricks and more on our InfoAve web site. Come see for yourself!
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No Foolin' Special - Emsisoft with Free Installation

Emsisoft One-Year License with Free Cloudeight Installation, Setup & MORE!

Some of you are still not using Emsisoft. So, today, we're making you an offer you can't refuse! If you're not yet using Emsisoft, here's your chance to get the best protection you can buy and we'll install it and set it up for you FREE.

Buy a one-year Emsisoft License from this page and get everything listed below:

  • Removal of your current antivirus.
  • Double-scanning of your PC for hidden malware
  • Installation and setup of Emsisoft
  • One-year license for Emsisoft
  • Configuration of Emsisoft for best protection

Visit our Emsisoft page and get everything listed for just  $29.99

 Isn't it time you switched to Emsisoft?

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Cloudeight InfoAve Premium -Tips & Tricks

Puran File Recovery:  A Cloudeight Freeware Pick

Most Windows users know that when you delete a file it’s not really erased. Windows does a little sleight-of-hand and marks the space occupied by the deleted file as free space – and therefore available for Windows to use. So, even when you empty the recycle bin, nothing is really deleted. A deleted file remains recoverable for quite a while – much to the chagrin of criminals who think deleting files or even formatting a drive is going to keep their clandestine computer activities from the prying eyes of the authorities. But this bane of the criminal works to your benefit should you accidentally delete a file or an entire folder of files. If you act reasonably quickly, almost anything you delete is recoverable. The more time that passes the less chance you have of recovering deleted files.

A while back we recommended Recuva for recovery accidentally deleted files. But since then, Piriform, the maker of Recuva has been purchased by Avast and with the goings-on with Avast, for instance, the games they’ve played with CCleaner – another Piriform product, we’re not apt to recommend anything made by Piriform/Avast anymore.

We found an excellent free file recovery program called “Puran File Recovery”. It can recover deleted files from any storage media including hard drives, external drives, flash drives, camera cards, smartphones, etc.

While not difficult to use, Puran File Recovery has a lot of options and ways to recover files so we strongly recommend you take a look at the excellent help files that come with Puran File Recovery (just click the ? on the right side of the title bar.

It’s really a great program and it is very robust; it can do almost any type of file recovery you would want or need to do, including recovering data from formatted drives.

Here are some screenshots from our testing of Puran File Recovery

Cloudeight Freeware Pick - Puran File Recovery
Above: Locate deleted image files and preview them in Puran File Recovery

Cloudeight Freeware Pick - Puran File Recovery
Above: Scan any drive connected to your PC including flash drives, camera cards, smartphones, and external drives.

Cloudeight Freeware Pick - Puran File Recovery
Above: You can search for certain file types – or use wild cards or search by file name.

Cloudeight Freeware Pick - Puran File Recovery
Above:  Select the file or files you want to recover and click the “Recover” button.

While Puran File Recovery is a great free recovery program and the installer is free of 3rd-party programs, malware and PUPs, for some reason, the developer decided to play games with the download buttons and links. It’s nearly impossible to download the program from the developer’s site without accidentally clicking on an advertisement — which could lead to you installing malware —  or going around in circles trying to avoid clicking the wrong button or link

Luckily, SnapFiles saves the day again with an easy to find the download link and also providing a nice review of the program.. So, if you want to read more about Puran File Recovery and/or download it without playing whack-a-mole with download buttons, please visit this SnapFiles page.

Puran File Recovery works on Windows 7, Windows 8x, Windows 10 (all versions) and works on 32-bit and  64-bit systems.

For more screenshots and more details about Puran File Recovery, please see our full review here.

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Reg Organizer: Cloudeight recommended and endorsed.

Now available: Reg Organizer 8.29

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.29.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

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Cloudeight InfoAve Premium - Essays , Rants, etc.

A Big Thank You… Again!

Two weeks ago we began our Summer 2019 Donation Drive.  Your response has been amazing and more than we could have hoped for – you came through for us again. Without your support things would be much more difficult for us. We want to tell you all that is an amazing and wonderful feeling to know we have friends like you.

We started our small business over 2 decades ago. This year is our 21st anniversary. It’s hard to believe that we’ve been on the Web such a long time. In terms of technology, 21 years is a very, very long time.

When we started, we were just one of tens of thousands of “mom & pop” sites that were popping up all over the Web. In fact,  back in those days, the Web was mostly mom & pops sites like Cloudeight.  Why? Because there was no real money to be made on the Internet - the Web was more of a curiosity than the necessity it has become.

And, sadly, over the years, we have watched most of those mom and pops sites die as the web became all about the money.  The folks that owned these sites and poured their hearts and souls and love into them, abandoned their dreams and walked away. The trail of tears those folks left behind is do long it would circle the globe many times.

We know all this because we have been around so long and we've watched it happen. We have seen the Internet go from a place where people freely shared ideas and software and that was used only by a few of us "nerdy types", to the Internet we know today. The Internet is now an economic dynamo and has become so important that the world, its governments, and its financial institutions could not run without it.

We have watched as big money and big corporations smothered or gobbled up everything on the Web, until today, big money and big business control almost all of it. Small, mom & pops sites like Cloudeight are a very rare and very endangered species.

But we have promised you that we will never go quietly or gently into that good night.

We have fought the good fight. We pull no punches and tell you the truth as we see it. We’ve butted heads with multi-million-dollar sites that made their fortunes by tricking unsuspecting users into buying their worthless products.

We have exposed dozens of Tech Support and TV scams.

Read the rest of this "thank you" here.

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Help us help you.

Help Us During our Summer 2019 Donation Drive

When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.

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Cloudeight InfoAve Premium - Back to Basics

How to get that window out of the way, the right way

Instead of moving a window to the side or resizing it to see a window that is behind it, just click minimize on the window. It can be found in the upper-right hand corner - it is a minus sign. We notice that a lot of folks drag the window over to the side to see our chat box during Cloudeight Direct Care sessions; it's easier to just minimize the window on top.

Or better yet, just click the icon in the taskbar of the item you that you want on top.

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Sales of the following products and services help support our newsletters, websites, and free computer help services we provide.

Cloudeight Direct Computer Care: Single Keys, SeniorPass or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and (Hotmail) webmail accounts as well as with your Internet provider's email. We'll set it up right for you. Our set up includes configuring up to 3 emails accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer 8.29: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's Windows all-in-one toolkit. Helps you keep your computer in tip-top shape and helps solve annoying Windows problems. Reg Organizer works great with Windows 10 too! Get more information about Reg Organizer (and get our special discount prices) here.

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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.

Have a great weekend.

Darcy & TC
Cloudeight InfoAve Premium - Issue  #822
Volume 16 Number 38
July 12, 2019

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