Microsoft will end support for Windows 7 on January 14, 2020. Using Windows 7 after that date may put your computer at risk as Microsoft will no longer be releasing security updates and fixes for it. Now's the time to upgrade to Windows 10!

We can make your Windows 10 computer look and work more like Windows 7!

1. Change the start menu back to Windows 7 classic style and include your favorite programs
2. Change your taskbar and start menu colors to your preferences
3. Add an authentic Windows 7 start button
4. Add Windows 7 Wallpaper (if desired)
5. Change Windows 10 File Explorer so it works more like Windows 7's Windows Explorer
6. Add My Computer -- and other familiar Windows 7 icons --  to your desktop (if desired)
7. We'll even assist you with getting the upgrade to Windows 10 started if requested.

Get more information or purchase your "Transformation" now.  The Windows 10 Transformation service key never expires it's good until you use it.  So get yours now!

A comment from Linda (from our Facebook page)
Cloudeight is the best information newsletter I have ever read. Everything is easy to understand and I have been a faithful follower for years and they have always answered all my questions. Give it a try, it's free!.

A comment from Jennifer
Thank you, Darcy. You made my annoying SLOW new computer lightning fast. In fact, I can't believe how fast it is. Thank you for doing all the extra things you did. This is my first experience with your repair service, and I'm telling all my friends about Cloudeight! Great job, Darcy! Jennifer

A comment from Gerri
I just used Cloudeight Direct Care for the first time last week. I was amazed and happily surprised. Darcy connected to my computer and cleaned it up. Then she suggested several changes and I told her to go ahead and use her best judgment. Darcy made the changes that she suggested. I am more than pleased and so happy to have found some honest people that I can trust with my computers. Thank you Darcy! I am be telling all my friends about your computer support. Gerri

A comment from Arlene
TC worked on my computer and he was so patient with me! I really appreciate all the help I received. I'm so thankful for Cloudeight. Thank you, TC, for all the things you did for me!

A comment from Joy (Commenting on this InfoAve article)
TC & Darcy, THANK YOU---you read my mind! I have been unsuccessfully trying to install the updated Windows 10 version 1903 getting the message about outdated drivers. I followed the prompts and nothing worked. I did not know what to do, and then I read the InfoAve Daily email from you. Your timing was spot on! I followed your steps and voila! Now I am updated!!

I have been a follower of Cloudeight for 15-20 years and your knowledge continues to amaze me. I subscribe, I've used your keys and services and tell anyone who is in need of computer help to check out your site. I cannot sing your praises high enough. Your knowledge, integrity and consistency are unparalleled. Thank you again.

A big Cloudeight "Thank you!" to Linda, Jennifer, Gerri, Arlene, Joy and everyone else who took time out to write to us, share a comment and/or share us on Facebook! We appreciate your kind words and your support very much! EB & TC. 

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Your computer fixed - while you watch!
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For more information see our Cloudeight Direct Computer Care home page!




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• Do you have a question or suggestion for our newsletter? Submit it here.
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• Our Cloudeight InfoAve Premium Newsletter home page has links to the last several issues of Cloudeight InfoAve Premium newsletter. Visit our Cloudeight InfoAve Premium home and catch up on back issues of this newsletter.

Bert wants to know what do to if Windows 10 won't boot
After an update recently it took my computer a long time to boot up. After nearly 2 hours it booted up and everything is now working fine.

My question is what advice do you have if a Windows 10 computer won't boot at all? After my recent experience, I want to make sure I know beforehand what to do if Windows 10 won't boot up at all.

Our answer
Hi Bert. There are a number of things you can do to if Windows 10 fails to boot. We'll try to cover them all for you here.

Windows 10 has the Windows Recovery Environment (Windows RE), which gives you essential tools for troubleshooting issues and repairing startup problems.

After two unsuccessful startups, Windows 10 should automatically boot up the third time into the Windows 10 RE (Recovery Environment) Advanced Options menu.

If it doesn’t you can also restart your computer while holding down the Shift key to bring up the Advanced Options menu. We have had many people report they've started their computer holding down the Shift key and got to the Advanced Boot Menu and it worked perfectly for them.

You can also start Windows RE from a Windows 10 installation DVD or USB, from a recovery drive (which you can make yourself — see this page), or from the recovery partition on a device, if that option is available.

When you are having problems starting up Windows 10 or if you want to do troubleshooting, System Restore, etc., you can open the Advanced Options menu manually by restarting your computer while holding down the Shift key.

The initial choice in the "Choose an option menu" is an option that allows you to click Continue to start Windows without taking any further action. This is the option to choose if your system automatically booted into Windows RE (Recovery Environment) because of a minor issue that doesn’t need repair. If you click “Troubleshoot” in the Choose an option menu, you’ll see options similar to those below:



If you click on Advanced Options (above), you’ll see the following menu:



That's it. Bert. Now you have a pretty good idea of what your options are if Windows 10 won't boot normally.
------
Bert wrote back: "This is great information! TC & Darcy come through again. Thanks much. Bert"



Mike's laptop screen went from landscape to portrait mode
I have a touchscreen laptop and somehow I touched somewhere on the touchscreen and now my screen is now in portrait mode instead of landscape. I can't find out how to get it back to landscape. How can I change my screen back from portrait to landscape? HELP!

Our answer
Hi Mike. It's called screen rotation - it's a feature of your video card. I don't know what brand of PC you have, but generally, you can change the screen orientation by using the CTRL+ALT+ an arrow key.

CTRL+ALT+Right Arrow would put your screen back to Landscape mode. CTRL+ALT+Up Arrow would put your screen in Portrait mode.

Hope this helps you, Mike.
------------
Mike wrote back: "THANKS so much! It worked! I was going crazy trying to use my laptop. You guys are the greatest! Thank again, Mike."

Walt wants to know where "Neat Office" installs
Installed Neat Office, seems OK. I cannot find where it was installed to. The App indicates it is 884Mb Where am I going wrong. Not on Add/Remove, works when disconnected from the Internet, does appear in Tree Size, searched the complete C drive with keywords, and showed system files. stumped. No doubt there is an easy answer. Greetings from Scotland. Regards. Thanks. Walt.

Our answer
Hi Walt. Neat Office is an "app" you download from the Windows Store and installed to the same folder as all other Windows Store apps.

All Windows Store apps install to C:\Program Files\WindowsApps. This is a hidden folder and a system protected folder.

To see the folder at C:\Program Files\WindowsApps you have to unhide hidden folders in File Explorer / View / Options / Change folder and search options. If you try to open that folder you'll be blocked by Windows security settings. You can access it changing its security settings or by taking ownership of the folder.



Note: The app names in WindowsApps are not always the same as the app. For instance, Spotlight Wallpaper is 4484Ram6ler.SpotlightWallpapers... and 15191PeakPlayerNeatOffice.... is Neat Office.

You can uninstall Neat Office from Settings > Apps > Apps & Features.

Mystery solved.
-------
For inquiring minds, we recently featured Neat Office as a freeware pick. If you missed it and want to learn more see our post here.

Jerry asks if it's supposed to take hours to upgrade to Windows 10 Version 1903
Whew, I just spent the whole day installing Win 10 Version 1903 on my desktop and laptop. I started at 8 am and it did not finish till about 3 pm. The laptop went quicker, by about 2 hours. Is it supposed to take that LONG? I have 2 more laptops that need it. Jerry.

Our answer
Hi Jerry. It varies greatly from one computer to another. It depends on a lot of variables including your Internet connection. Darcy's update took several hours and she thought it messed up her computer, but she walked and away and checked back after several hours and the update completed and all was well.

TC updated both of his laptops. Each laptop took about 2 hours.

From what we've seen, it can take as little as an hour or as much as five hours. There doesn't seem to be any rhyme or reason to it. And there's no way to predict how long it will take.

Our best advice is to be patient and expect that it will take longer than you think it will and if it doesn't, then you'll be pleasantly surprised.

Sandy has a question about our tip on how to fix updates that fail due to Intel RST drivers
Your tip on the Intel RST Drivers preventing Windows 10 Version 1903 from installing. First, I still haven't received Windows 10 Version 1903. Is it recommended I continue to wait or should I download it? Second, should I do this RST Driver load now? I have no idea if I will have this problem. Can I do the RST Driver download per your instructions without doing any damage if my computer doesn't have this problem? I'm wondering if I should just perform the steps in your tip, do the RST driver and download Windows Version 1903. Or should I just leave everything as is and see what happens if and when I finally get the Version 1903 download?

Our answer
Hi Sandy. Unless your update fails and you see the Intel RST message, there's no reason to install the drivers. I have 2 laptops, one is 4 years-old and one is 7-years-old and both of them have been updated to version 1903. I never updated the Intel RST drivers on either of mine. So our advice is don't update the Intel RST unless you have to.

Windows 10 Version 1903 (May 2019 Update) is over 3 months old and it's as safe to install as it's ever going to get. No one can make any guarantees but we've not seen very many problems with it. So you can install Version 1903 whenever you're ready by going to this page and clicking the blue "Update now" button.

Grace wants to know if there's an easy way to back up her Outlook.com email
You told us an easy way to back up our Gmail. Is there an easy way to back up our Outlook.com mail?

Our answer
Hi Grace. UpSafe, the same company that makes the Gmail backup - the one we featured here - also makes an Outlook backup. You can read more about UpSafe's Outlook.com email backup from this page.

We hope this is what you're looking for, Grace.
------
Grace wrote back: "Hi TC. Thank you for the e-mail back-up sites. Yes, it is exactly what I was looking for. I found the article on your newsletter Friday. Work great & quite easy to navigate. I am pleased knowing I now won't lose important e-mails. For your information, your newsletter is great. There isn't a one that I don't find several helpful tips. Sincerely, Grace H."

Margaret has many questions before updating to Windows 10 from Windows 7
Since I plan to have you install Windows 10 and make it look like Windows 7, I am concerned about several issues that I presently have. I will list them below, but if it is too cumbersome just let me know. Thank you.

Will I be able to use my HP Envy 4520 Printer, Photosmart Camera, Fellows Neato Media Face 11, Irfanview.

Since I am a senior and use the computer occasionally, I do play two games Mahjong Titals and Solitaire

Does Windows 10 have Windows Defender and Microsoft Word

Will the desktop icons I have presently be the same with Windows 10

Will I be able to change the color of the desktop background and add a picture of my husband like it is now

I heard of the browser is Edge and someone recommended DuckDuckGo as it is more secure

Also, will there be an extra charge for Thunderbird to use as my e-mail program

My final question is how do I pay for you to install Windows 10. I understand there is a cost of $35 and I do have a credit card

Again, thank you for taking the time to look at these questions and I would appreciate any and all help you can provide.

Our answer
Hi Margaret. We cannot guarantee all your programs will work with Windows 10. As a general rule, anything that works with Windows 7 will work with Windows 10 - however there are literally millions of programs and we cannot possibly be familiar with all of them.

Your printer most certainly work, although there's a slight chance you may have to reinstall it. Irfanview works very well, we use it every day on Windows 10. We don't know anything about Photosmart Camera or Fellows Neato Media Face 11. So we can't tell you if they will work with Windows 10 - although there's a good chance they will if they work with Windows 7.

Windows 7 games do not work in Windows 10 - Windows 10 has alternate games and more can be downloaded free from the Microsoft Store. There are some workarounds but we no longer recommend them since every time Windows 10 has version update (twice each year) the Windows 7 games stop working - and it's time for another workaround.

Windows 10 icons look just like Windows 7 icons. You can use any desktop background color and you can use any wallpaper or desktop image you want. It's very much like Windows 7 in that regard.

Edge is the default browser on new Windows 10 installations. But if you're currently using another browser, it will continue to be your default. You can use any browser you want in Windows 10 and make almost any browser the default.

DuckDuckGo is a search engine that promises it does not track the sites you visit or store any personal information about you. It's a search engine that can be used with any browser. It doesn't matter what version of Windows you are using. Apple, Linux, and Chromebook users can use DuckDuckGo search if they choose.

Windows 10 has Windows Defender. If you have Microsoft Word installed on Windows 7, it will work on Windows 10. Microsoft Word does not come with Windows 10.

If you have Thunderbird installed on Windows 7, you won't need to reinstall it when you upgrade to Windows 10. It will still be there and all your mail will be just like it is in Windows 7.

Our Windows 10 Transformation service is $35 and includes us starting the upgrade and then when it's done we will come back to make your Windows 10 computer and work more like Windows 7.

You can purchase our Windows 10 Transformation package here.

If you have any other questions, please let us know.

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How to Prevent a Problematic Windows Update From Reinstalling in Windows 10
Windows 10 (all versions)

In Windows 10, your PC or device is always kept up to date with the latest features and fixes. And it's important that you keep your Windows computer updated. Most Windows Updates are installed automatically and Windows 10 Home users have only limited options to choose which updates they want or don't want to install.

We are all aware by now that sometimes a Windows 10 update can cause problems with your PC. In this case, you'll need a way to prevent the problematic update from reinstalling automatically the next time Windows Updates are installed.

If an update is causing system crashes, problems or instability on your PC, you can follow the instructions below, to prevent the unwanted update from being installed:

To uninstall an update, open "Settings" > "Update & Security"  > "View update history".

Now, you're all set until the next time Windows updates, and reinstalls the update you just uninstalled. So, you have more to do if you want to prevent Windows from reinstalling that trouble-causing update.

So... If you want to prevent that update from being reinstalled, keep on reading.

To prevent the update from being reinstalled, a troubleshooter is available from Microsoft, that provides a user interface for hiding and showing Windows Updates for Windows 10. You can obtain and run the "Show or hide updates" troubleshooter.  Download the "Show or hide updates" troubleshooter package from this link.

When you click on the download link, you will be prompted to open or save wushowhide.diagcab. Save it to your PC, and click to run it.

Opening wushowhide.diagcab will launch the troubleshooter. Then click Next to proceed and follow the instructions provided by the troubleshooter to hide the problematic driver or update.

When the program starts to run, you'll see it scanning your computer for updates. When it's done you'll see a window like this one.

Click on "Hide updates"

Windows will display all pending updates. 

Select the update or updates that are causing you problems. Windows will not reinstall the items you select.

Do You Have 32-bit or 64-bit Windows?
Windows 10 (all versions)

If you're not sure if you're running 64-bit or 32-bit Windows, here's a really quick way to find out:

Type About in the taskbar search and press Enter. It's right there under "Device specifications". See?

And most of you know by now there's always more than one way to do things in Windows. Here are more ways to find out if you're using 32-bit or 64-bit Windows.

Press & hold down the Windows Key and tap the Pause/Break key This brings up system properties - and your System type is right there. If you can't find the Pause/Break key, it's usually on the top row of the keyboard right next to the Print Screen (Prnt Scrn, Prt Scr) key.

You can also find your system type by pressing the Windows Key+R , typeMSINFO32 into the Run box and press Enter.

Another way to find it is to open the Control Panel (type Control in the taskbar search & press Enter). In the Control Panel change the view to "Large icons" and click on "System".

Now you know several ways to find out if you have 32-bit or 64-bit Windows 10.

How to Back Up the Windows Registry
Windows 7, Windows 8x and Windows 10

We try to stress the importance of keeping your computer backed up. It's the only way to protect your precious data and irreplaceable personal files. As most of you know there are dozens of ways your data is at risk. So, we know you're all keeping good backups, right?

Today, though, we're going to talk about something we don't harp on.. and that is: Backing up the Windows Registry. You've probably noticed that whenever we feature a tip that that includes editing the registry we always tell you to back up your registry first(or create a restore point). But, we have not shown you how to back up the registry. So, today we're going to show you how easy it is to back up your registry -- and how easy it is to restore your registry from your registry backup if that should ever become necessary.

Let's back up your Windows Registry:

Press the Windows Key + R

Type REGEDIT in the run box and press Enter

When the Registry Editor opens, right-click on "Computer.

From the menu that appears, click "Export"

Save your registry backup on a flash drive or an external drive. It's not a very good idea to save it to your Windows drive (normally drive C ).

Also, be sure to save it with a name like "registry-backup15august2019". In other words, give it a name that tells you what it is and when it was created.

If you should ever need to restore your registry using your backup, it's easy. Just locate your registry backup file, right-click on it, and choose Merge. Be careful -only do this if you've made changes to the registry (or some program or malware program did) that caused major problems.



A Quick Way to Jump to the Oldest Mail in a Gmail Folder
Everyone who uses Gmail

We had a question this morning from Don, who asked:

“I use Gmail and wonder if there is an easy way to go to the end of my emails and delete many of them which are several years old?”

Questions like Don’s give us ideas for tips and tricks. This happens to be something we use quite often. And it’s a great tip for those using Gmail who don’t already know how to jump to the bottom (oldest email) of your list of emails in any Gmail folder.

You can jump to the oldest emails in your list of email in Gmail with one click.

In your Gmail account. look for “1-50” right above the email list and hover over it until you see a dropdown menu. If you’re viewing your newest you’ll see “Oldest” in the menu. Click “Oldest” to go to the “bottom” (oldest) of your list of emails.

When you’re viewing your oldest emails and want to jump back to the top ( newest emails), just hover over the email count and click “Newest”.

This method works in any folder (Inbox, Sent, All Mail, etc.) And it works no matter how many emails you have in a folder.

It’s Not BlueKeep and It’s Not Spreading Yet – But Listen Up!
Windows 10 (all versions)

We have received several emails from folks who have read dire scary warnings that “800 million” Windows 10 computers are vulnerable to BlueKeep. That’s simply not true. Here’s why: Windows 10 is not vulnerable to BlueKeep,  It is, however, vulnerable to two BlueKeep-like “wormable attacks” that can spread from computer to computer.

But the way the articles were written, it made it sound like 800 million Windows 10 computer were on the frontlines of a major wormable attack. This kind of “the-sky-is-falling-journalism” certainly attracts readers and keeps the revenue rolling in, but it doesn’t help keep people safer. Panic is always logic’s worst enemy. 

Sure the vulnerability is real, but it’s not spreading yet – not a single computer “in-the-wild” (meaning generally, Windows computers connected to the Internet) has yet been infected, but it’s coming –  and it’s only a matter of time. 

There’s no need to panic, is you’re using Windows 10 you’ll get the patches automatically via Windows Update.

It's a good idea to learn all you can about threats that are just over the horizon.

Make sure you keep your Windows 10 computer updated - and take a few minutes to learn more about this upcoming threat.



Want more tips, tricks and information?

Windows 10 File History Backups and Manual Backups

Search Secrets That Will Save You Time

We have thousands of Windows tips, tricks and more on our InfoAve web site. Come see for yourself!

Subscribe to our free InfoAve Daily newsletter.

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File Converter

There are a lot of websites and a bunch of programs that convert files. But how about a program that converts files right on your own PC in File Explorer/Windows Explorer?

We found a free program called File Converter that converts and compresses many file formats from the right-click menu in File Explorer (Windows Explorer for those of you using Windows 7). All you have to do is install File Converter and when you want to convert a file, right-click on the file to begin converting the file or files.

It couldn’t be simpler to use. Just right-click on a file in Windows Explorer/File Explorer, choose File Converter and then choose the format you want to convert your file to. A progress window will open showing the conversion process. The window will close when the file conversion is completed. And… you can even convert several files at a time.

File Converter saves the converted file in the same folder as the original. It keeps the same file name as the original but with the new extension, of course.

Another nice feature of File Converter is that it won’t appear in your right-click menu if you right-click on a file type that it does not support.

File Converter can convert audio, image, video, and documents file types. Here’s a complete list of file types that File Converter supports:

* You need to have Microsoft Office installed and activated in order to convert Office documents.

Now how about we let the developer tell you more? Sounds good!

"Description

File Converter is a very simple tool which allows you to convert and compress one or several file(s) using the context menu in windows explorer. And it’s FREE!

The interface is designed to be as light as possible to keep the application pleasant to use. 

You can heavily customize the application in order to add / remove conversion presets in the files context menus or edit the existing one to change the conversion options. 

If you want more informations (sic) about the features offered in File Converter, visit the documentation page. 

I hope this application will help you  

It is open source (GLP v3), free and without any adds so you just have to enjoy it!..."

File Converter is the kind of program we’re always happy to find for you. It’s free, functional, and thoughtfully programmed. And, it’s from tricks, malware, software bundles, PUPs, and download-link games.

If you’re looking for an easy way to convert files, we’re pretty sure that File Converter is exactly you’ve been looking for.

You can read more about and/or download File Converter from this page.

File Converter works on Windows 7, Windows 8x, Windows 10 (all versions). It works on both 32-bit & 64-bit computers. Be sure you download the correct version (32-bit or 64-bit) for your computer.

Happy Converting!





NEW VERSION NOW AVAILABLE!

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Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!





A Brief History of TC and EB

Preface by TC

Darcy (EB) wrote this little story eleven years ago, way back in 2008. Things have changed so much over these past eleven years — but the history is still the same. We hope you all enjoy this little trip back in time to the very beginnings of Cloudeight when EB (Darcy) and I first met. (TC 8/15/2019)

Please read the rest of "A Brief History of TC and EB" here.

When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

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Remember these two simple tips if things start going wrong with your computer

This "Back to Basics" is about as basic as it gets. But you know what? Even advanced users don't always think of these two simple tips when things start going wrong with their PCs.

So, today's "Back to Basics" is to remind you...

If you start having major problems with your computer, don't panic and don't set off searching the Internet for solutions.

The first thing you should do is: Restart your computer.

If that does not fix your problem, the next thing you should do is: Shut down your computer - completely power it off - and leave it off for five minutes. Then turn it back on.

These simple tricks won't fix all your problems, but you'll be surprised how many problems those two tips will solve and how much time those two tips will save you.



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• Emsisoft Anti-Malware: The best anti-malware you'll find anywhere. Great protection -- both proactive and reactive. Learn more here.
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• Thunderbird Email Setup: Let us set up Thunderbird for you. Thunderbird works great with Windows 7, Windows 8 and with all versions of Windows 10. Get more details here.
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Print our Cloudeight Direct Computer Care Flyer!

Print our Cloudeight Direct Computer Care Flyer and spread the word about our Cloudeight Direct Computer Care repair services. Get our ready-to-print flyer here.



We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.

Have a great weekend.

Darcy & TC
Cloudeight InfoAve Premium - Issue #827
Volume 16 Number 43
August 16, 2019

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